Director, Client Partner

DEPT®•New York, NY

10d•$138,400 - $175,000•Remote

About The Position

DEPT® is a Growth Invention company focused on helping ambitious brands grow faster by operating at the intersection of technology and marketing. They create innovative solutions and value collaboration, curiosity, and execution. At DEPT®, employees have the freedom to explore, collaborate, and make a significant impact. The Director, Client Partner role leads creative work for a portfolio of clients, working alongside other Directors. This role requires a deep understanding of clients' businesses, challenges, and goals, with established relationships at senior levels to drive innovation and strategy. The position involves a mix of account management and strategic planning, representing DEPT® to clients and adding value beyond organizational skills.

Requirements

7+ years experience in roles servicing clients in an agency environment
Experience managing large client, social AORs and agency teams
Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
Experience with campaign content production and budget management
Experience in leading a high-volume, multi service retainer(s) for brands/clients
Confident with both brand and conversion/direct-response campaigns
Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
Strong client relationship management skills, including experience working directly with directors, VPs and C-level clients on strategy development
Advanced problem-solving skills

Responsibilities

Work in partnership with senior clients to develop annual strategies.
Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
Ensure client satisfaction by regularly communicating with senior decision-makers.
Be responsible for high client retention and growth.
Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients.
Lead new business pitches and proposals alongside leadership and growth team.
Forecast, reconcile and monitor client revenue and profitability.
Estimate, manage, monitor and reconcile client out-of-pocket funds.
Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues.
Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner.
Productize our services within a proposal and SOW.
Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed.
Lead contract negotiations and oversee the implementation of commercial agreements.
Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth.
Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts.
Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business.
Lead, line-manage, motivate and inspire a team.
Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data.
Draw conclusions and actionable insights from analysis.
Ensure delivery of work is to the highest possible standard.
Contribute to the creative process by sharing their ideas and experience.
Be accountable for high employee retention and managing direct reports’ growth.