Director, Client Partner - Commercial Accounts

Conduent•Remote, NJ

16h•$135,000 - $180,000•Remote

About The Position

The Director, Client Partner, is responsible for managing and growing assigned commercial accounts by serving as a trusted advisor and strategic partner. This role combines account management and client partnership responsibilities to drive client satisfaction, retention, and revenue growth while partnering closely with internal delivery, sales, and solution teams to ensure seamless execution and measurable business outcomes. This role also carries full accountability for forecast accuracy, profitability management, contract compliance, and billing health, ensuring commercial commitments are achieved and risks are identified early.

Requirements

10+ years of experience in Account Management, Client Partnership, or enterprise client leadership roles
Demonstrate success owning complex accounts end-to-end, including renewals, growth, and delivery performance
Communicate effectively with senior executives and internal cross-functional teams
Understand service delivery models, operational governance, and client lifecycle management
Apply strategic thinking to solve problems and deliver value-added solutions
Lead collaborative teams across service delivery, product, and operations
Navigate contractual terms, service level agreements, and commercial frameworks
Deliver polished business reviews and executive presentations with confidence
Hold a Bachelor's degree in Business or a related field
Travel as needed to maintain strong client relationships and onsite presence
Own and deliver against key performance metrics including revenue retention, revenue growth, product expansion, profitability (CM/OM), client satisfaction (CSAT/NPS), RFP invitation rate, and team goal achievement

Responsibilities

Leading strategic client partnerships while owning end-to-end account management, including satisfaction, retention, and revenue growth
Serving as the primary relationship owner and trusted advisor to senior client stakeholders
Driving account strategy, renewal planning, and expansion opportunities across assigned portfolios
Building and executing formal account plans, including growth roadmaps, forecast assumptions, and executive communication alignment
Maintaining consistent, proactive executive-level engagement (DR+ cadence) with client leadership to drive alignment and early issue identification
Partnering with Delivery to drive performance and oversee execution of contracted services
Aligning internal delivery, operations, product, and technology teams to client goals and outcomes
Partnering with Delivery on implementations and onboarding to ensure successful transitions, outcome realization, and client satisfaction during early-life governance
Ensuring contractual obligations, SLA commitments, and compliance with approved commercial/LOB templates are maintained
Conducting quarterly business reviews and presenting business performance, value metrics, and roadmap progress
Leading the governance cadence for the account, including VOC intake and action planning, financial reviews, and executive-level strategy discussions
Identifying and developing growth opportunities within existing accounts, including upsell and cross-sell strategies
Managing contract renewals, pricing discussions, and change request processes
Supporting account-specific RFPs, including solution alignment, commercial scoping, and coordination with Sales and Pricing teams
Owning account profitability (CM/OM), monitoring billing accuracy, and ensuring timely payment resolution in partnership with Finance
Overseeing issue resolution, mitigation planning, and performance escalations
Serving as the primary commercial and relationship escalation point, working with Delivery to triage and resolve operational issues
Supporting transformation initiatives to optimize service delivery and client outcomes
Contributing to internal knowledge sharing and best practice development across Client Partner and Account Management teams
Staying current on industry trends and competitive insights to inform client strategies
Collaborating closely with internal teams (Sales, Marketing, Product, Operations, Delivery) to deliver solutions that exceed client expectations
Owning pipeline, opportunity, and contract data in Salesforce to ensure accurate forecasting and portfolio health reporting
Leading and influencing multidisciplinary teams (e.g., Best Teams, Delivery, Sales Enablement, Product) to create a "One Conduent" operating model