Director, Client Management

Jellyfish•New York, NY

11d•$130,000 - $165,000•Hybrid

About The Position

As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to one of our clients - a large holding company that buys and supports local home service businesses (HVAC, plumbing, electrical) across America. You are responsible for aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support junior team members while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration. This is a hybrid position based out of our NYC or Baltimore offices. The full salary range for this position is between $130,000-165,000 USD, annually and is dependent on location and experience.

Requirements

Ability to build teams and scopes fit for client purpose, and know how to optimize to improve profitability and outputs
Experience in participating in new business. Have a POV on pitch narrative, support and partner with Growth team on end-end process
Technical excellent experience in ‘bent’ (e.g. media/production) with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities
Experience using platforms like Google Analytics to analyze performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
Ability to anticipate client needs, proactively identify opportunities, and drive results
Ability to align Jellyfish’s solutions with client business objectives and drive account growth
Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
Proven ability to guide and support junior team members, fostering professional growth and development

Responsibilities

Ensure best-in-class delivery to clients by demanding excellence and ensuring that work is accurate, bespoke to client and impactful to clients
Keep a comprehensive understanding of the service your client is using including robust media knowledge, a thorough understanding of the production/creative process etc.
Drive cross-team collaboration to deliver integrated, client-centric solutions
Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
Lead QBRs with the cross functional teams and support the execution of client growth plans
Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
Optimize team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
Drive client growth by achieving set targets and identifying expansion opportunities
Stay ahead of industry trends and contribute to marketing and innovation efforts
Mentor and support SAMs and AMs to foster a high-performing team
Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies
Provide strategic guidance and develop high-quality briefs aligned with client objectives
Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention
Support onboarding and development of new hires with structured training plans

Benefits

You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

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