Director, Client Growth and Optimization

Mastercard • New York, NY

21h

About The Position

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Join us in unlocking infinite opportunity in Mastercard’s Corporate Solutions organization! In Corporate Solutions, we empower our customer’s businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting the industry by developing world-class travel and B2B solutions for our corporate clients around the globe. As a key player in our organization’s digital transformation journey, you will play a critical role in revolutionizing the global financial ecosystem. You will have the opportunity to make data-driven decisions, build and sell first-in-class corporate solutions, and partner with industry leaders to deliver innovative products and solutions for our global clients.

The director of Client Growth Optimization will sit within Corporate Solutions Commercialization function. The Commercialization function is focused on driving a structured go-to-market approach, ensuring solutions reach customers, scale effectively, and deliver sustainable growth. This director will define and execute a global client growth strategy focused on maximizing customer lifecycle value.

Requirements

• 10+ years of experience in client success, revenue operations, commercial strategy, product commercialization, or related functions within payments, financial services, SaaS, or B2B technology.
• Strong analytical and quantitative skills, with experience analyzing global client portfolios, identifying growth opportunities, and making data‑driven decisions.
• Proven experience defining and operationalizing customer lifecycle strategies, upsell/cross-sell motions, and customer value optimization.
• Experience working with data science and analytics teams to design KPIs, dashboards, measurement frameworks, and performance tracking models.
• Demonstrated success driving structured go‑to‑market motions
• Ability to influence and collaborate across matrixed global organizations, working effectively with product, services, marketing, sales, and regional leadership teams.
• Strong program management and execution skills, with the ability to lead complex multi‑region initiatives from concept to activation.
• Experience with customer success planning, including the creation of playbooks, processes, and best practices to support client lifecycle management.
• Comfort operating in a fast‑paced, high‑growth environment; ability to navigate ambiguity and set clear priorities.
• Excellent communication and executive‑level storytelling skills, including the ability to articulate insights, strategy, and progress to senior stakeholders.
• Strategic thinker with the ability to define long‑term optimization frameworks and translate them into actionable plans.
• Customer-centric mindset, always advocating for solutions that drive mutual value.
• High ownership and accountability, with a track record of delivering measurable growth.
• Strong stakeholder management, able to align diverse teams and balance global/regional needs.
• Innovative problem-solver, comfortable building new processes and scaling new functions.

Nice To Haves

• Experience in corporate spend management, virtual cards, or B2B payment solutions.
• Background in consulting (strategy, growth, or digital transformation) or product commercialization.
• Familiarity with Salesforce, customer success platforms, or lifecycle management tools.
• Master’s degree in Business, Analytics, Strategy, or related field (MBA preferred).

Responsibilities

• Analyze global Corporate Solutions client portfolio to determine opportunities to drive incremental growth through existing client relationship
• Partner with data science and enablement teams to establish KPIs and measurement frameworks for optimization and customer success evaluation, defining optimization for corporate portfolios
• Define optimization plays and plans based on client segmentation
• Collaborate across product, services, and regional teams to operationalize optimization strategies and ensure alignment.
• Work with regional teams to create processes, documentation, and best practices for customer success planning
• Monitor, track, and quantify progress made against optimization initiatives by region
• Determine resourcing, go-to-market collateral, and tooling needed to manage clients across full-lifecycle
• Enable client life cycle process improvements inclusive of client implementation and activation

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees