Director, Client Delivery

APEX Fintech Services•New York City, TX

8d•Hybrid

About The Position

Apex Fintech Solutions is seeking a strategic, results-driven leader to join our team as Director, Client Delivery. This role requires an experienced professional with deep expertise overseeing end-to-end client onboarding functions for broker dealers, fintechs, wealth management firms, asset managers, RIAs within the financial services industry. The Director will drive the overall onboarding strategy, lead a dedicated team of onboarding specialists, and own the client transition experience to Apex’s platform and services. This senior leader will collaborate cross-functionally, ensure seamless execution, and champion continuous improvement in onboarding operations, compliance, and client satisfaction.

Requirements

Bachelor’s degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
5+ years of experience as a people manager.
Demonstrated experience leading teams and driving transformation across onboarding or client service functions.
Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.

Nice To Haves

Leadership and Team Management: Proven ability to lead both internal and client teams with a balance of hands-on problem-solving and strategic leadership.
Communication: Exceptional communication skills with the capacity to interact and influence senior executives and operational stakeholders.
Analytical Abilities: Strong analytical and technical aptitude; proven ability to leverage systems and data for operational insights and decision-making.
Adaptability: Highly adaptable to changes and capable of managing multiple competing priorities in a dynamic environment.
Negotiation and Conflict Management: Skilled in negotiation and conflict management, with the ability to influence outcomes without direct authority.
Project Management: Advanced project management and organizational skills; ability to manage multiple, high-impact initiatives simultaneously.
Trust: Ability to build trusted relationships with executive clients, internal teams, and external partners.

Responsibilities

Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex’s business objectives and industry best practices.
Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients.
Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently.
Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey.
Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding.
Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy.
Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics.
Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations.