Director, Client Analytics

Accuity

1d•Remote

About The Position

The Director, Client Analytics is responsible for building and leading Accuity's Client Analytics function, delivering high-quality reporting, analytics, and data-driven insights that strengthen client partnerships and support operational excellence. This leader oversees the strategy, delivery, and continuous improvement of client-facing analytics while establishing scalable processes, governance, and operating models that support the organization's continued growth. This role serves as the primary analytics partner to Client Success, working collaboratively to understand client objectives, uncovering the business questions behind reporting requests, and develop meaningful analytical solutions that improve client decision-making. While Client Success maintains ownership of the overall client relationship, the Director, Client Analytics provides subject matter expertise for client reporting, dashboards, executive business reviews, and complex analytical discussions. The Director will play a pivotal role in centralizing client reporting responsibilities currently distributed across multiple teams, building a high-performing Client Analytics organization, standardizing client reporting, and evolving the function from report production to strategic business insight. The ideal candidate combines healthcare analytics experience, client-facing leadership, business acumen, and a passion for developing people and scalable processes.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Analytics, Finance, Information Systems, Data Analytics, or a related field required.
Minimum of 5 years of progressive leadership experience in healthcare analytics, reporting, business intelligence, decision support, revenue cycle analytics, or related functions.
Healthcare industry experience required; revenue cycle experience strongly preferred.
Demonstrated client-facing experience, including presenting analytical findings and supporting executive-level client discussions.
Strong ability to interpret data, identify trends, and translate findings into actionable business recommendations.
Demonstrated experience building and leading high-performing teams.
Proven ability to manage multiple priorities and collaborate across operations, client-facing teams, technology, and executive leadership.

Nice To Haves

Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Analytics, Public Health, or a related discipline preferred.
MBA
MHA
Lean Six Sigma
Tableau, Power BI, or other data visualization certifications
Project Management Professional (PMP) or similar project/program leadership certification

Responsibilities

Build and lead Accuity's centralized Client Analytics function, establishing scalable processes, governance, and operating models that support organizational growth.
Develop the long-term vision, structure, and roadmap for Client Analytics while aligning priorities with business strategy and client needs.
Lead the centralization efforts of all client reporting into the Reporting & Analytics organization through thoughtful change management and strong cross-functional partnerships.
Evaluate and continuously improve team structure, workflows, and service delivery models to support future growth and evolving client needs.
Establish performance metrics that measure service quality, client satisfaction, delivery effectiveness, and operational efficiency.
Oversee production and delivery of recurring and ad hoc client reporting, dashboards, executive presentations, scorecards, and analytical deliverables.
Ensure reporting products are accurate, timely, visually effective, and aligned with client expectations.
Drive standardization of client reporting and dashboard offerings while maintaining flexibility to address unique client needs.
Reduce manual reporting processes through standardization, automation, and process improvement.
Partner with Decision Support and other Reporting & Analytics teams to ensure consistency, quality, and scalability of analytics solutions.
Serve as the primary analytics partner to Client Success for client reporting and analytical initiatives.
Participate in strategic client meetings, executive business reviews, and complex reporting discussions as needed.
Seek to understand the business objectives behind reporting requests, helping clients and internal stakeholders identify meaningful analytical solutions rather than simply fulfilling requests.
Translate complex analytical findings into clear, actionable business insights tailored to executive audiences.
Build trusted relationships with clients through responsiveness, curiosity, professionalism, and consultative problem solving.
Partner closely with Client Success, Operations, Clinical Operations, Product, Technology, Decision Support, and the Senior Analytics Program Manager to align analytics priorities and delivery.
Support the intake, prioritization, and execution of client analytics initiatives.
Collaborate with Product and Technology teams to enhance reporting capabilities and improve client-facing analytics solutions.
Promote enterprise reporting standards, governance, and consistent client experiences.
Foster strong communication and collaboration across functional teams.
Monitor operational performance, service delivery metrics, and client satisfaction to identify improvement opportunities.
Lead initiatives that improve reporting efficiency, delivery consistency, automation, and scalability.
Develop repeatable processes that enhance the client experience while reducing administrative effort.
Promote continuous improvement across reporting workflows, visualization standards, and client engagement practices.
Support innovation in client analytics through adoption of new technologies, visualization techniques, and analytical approaches.
Recruit, develop, mentor, and retain a high-performing Client Analytics team.
Establish clear performance expectations, development plans, and career growth opportunities for team members.
Create an environment focused on accountability, collaboration, continuous learning, and client service excellence.
Evaluate staffing needs and organizational structure to support the Client Analytics function.
Build leadership capability and technical expertise within the team.
Perform other duties and responsibilities as assigned to support business needs.