Director, Claims Operations

AmTrust Financial Services, Inc.•,

8d•$91,000 - $140,000

About The Position

The Lead Product Owner leads a major product domain within claims & operations, advancing Operational initiatives and projects across the claim & operations organization. The position requires both strategic and tactical capabilities to drive continuous improvement and enhanced business results in claims. The Lead Product Owner is primarily responsible for the most complex, highest-impact initiatives while reporting directly to the Assistant Vice President.

Requirements

8+ years of experience in product management, claims, or insurance operations, with deep claims domain knowledge.
In depth knowledge and experience within claims and/or insurance operations.
Strong verbal and written communication skills
Demonstrated leadership to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability
Advanced analytical skills
Ability to prepare presentation documents and present to Executive leadership
Advanced computer skills to include Microsoft Products
Proven ability to manage organizational change, to involve and influence others to accept new ideas or innovative approaches, to lead in a team-based organization
Ability to develop reports, metrics and improvement plans
Easily adapts to changing situations, requirements, or priorities
Ability to effectively influence, engage and motivate others.
Ability to mentor, train, and be a leader within the organization.
Leadership skills: ability to plan, organize, delegate, and develop direct reports.
Effective communication skills: ability to obtain information from others and deliver information to others orally and in written form.
Ability to carry out detailed written and verbal instructions.
Ability to work with little supervision and direction

Nice To Haves

BA/BS college degree preferred. Knowledge and skills acquired through undergraduate studies in the areas of finance, insurance, management or business administration a plus
CPCU, ARM, AIC designations, adjuster licensing or other industry training programs a plus

Responsibilities

Drive the most complex, cross-functional, high-impact initiatives from discovery through delivery and adoption.
Partner with Product and business stakeholders to develop critical business requirements utilized to support system and technical enhancement efforts throughout the designated Business Units.
Partner with Product and business resources to analyze workflows and processes to identify areas of opportunity and implement/monitor processes, as needed, to drive Operational Improvement
Partner with designated resources (Product/IT) to drive system enhancement efforts; drive designated workstreams to completion to support project objectives & deliverables
Collaborate and partner with business stakeholders to analyze, prioritize and evaluate business requirements to support evolving business needs throughout the deployment of system and technical enhancements
In partnership with claims leadership, develop and continually refine the end-to-end operating model, process and workflows for effectiveness and efficiency
Demonstrate an advanced ability to execute on key strategic initiatives with minimal oversight or direction
Ability to independently manage large projects/initiatives while demonstrating an advanced ability to communicate effectively with Senior Leaders and LOB stakeholders to execute and advance projects forward
Demonstrate an advanced ability to collaborate and partner with internal LOB resources & stakeholders to execute on high priority initiatives and projects that span across the broad Organization
Through a continuous improvement cycle, analyze current operational processes and performance, recommending solutions for improvement when necessary
Own change management and implementation planning across the domain, ensuring smooth rollout and adoption of new processes and capabilities
Plan and drive implementation and adoption of new capabilities through effective change management, training and stakeholder enablement