Director, Claims Operations - Auto Claims Complex

USAA•Tampa, FL

6d•$143,320 - $273,930•Hybrid

About The Position

As a dedicated Director, Claims Operations for Auto Claims Complex, you will manage and be accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results. Responsible for leading execution change management, claims strategies, leader development and technology adoption. Drives execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be located in the Tampa, FL Crosstown office. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years of progressive customer service, operational, military or leadership experience to include a minimum of 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.
3 years of direct team lead or management experience.
Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.
Experience using, interpreting, solutioning and leading with data.

Nice To Haves

Recent Claims Director level experience.
Experience leading teams handling Auto, Non-Injury Claims.
Experience leading operations teams handling Total Loss.
Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes.
Advanced level of business acumen in the areas of the industry practices and emerging trends to drive exceptional results and process improvements.
Experience shaping a culture of inclusivity and excellence as evidenced by leadership in internal/external organizations to include Diversity Business Groups (DBGs).
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Selects, develops, leads and holds managers accountable for serving members and providing appropriate solutions in auto, property and other claims operations through their teams.
Consistently coaches managers on leading their teams on claims handling, inspecting and reviewing quality of claims and responding to escalations.
Responsible for achievement of assigned goals, objectives and scorecard deliverables.
Plans, organizes, and controls the resources to deliver the appropriate claims service.
Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.
Provides guidance on technical matters, monitors claims reserves and extends settlement authority.
Responsible for service, loss control, and loss adjustment expense.
Identifies trends and develops action plans as appropriate.
Understands, researches, and works to influence the financial impact for their respective business area.
Inspires a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results.
Creates conditions for success removes obstacles, leads and champions change.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.