Director, CIAM Strategy & Product Management CIAM Platform Specialization

RBC

9d • Onsite

About The Position

The Director of CIAM Platform Management & Next-Generation Identity Architecture is responsible for designing, implementing, and evolving RBC's comprehensive CIAM platform ecosystem to support a future-state vision of real-time access intelligence, identity risk scoring, dynamic access decisioning, and ultimately Zero Standing Access governance. This role manages the complete CIAM platform stack—including Auth0 for workforce and customer authentication/authorization, RBC Products for network access control and policy enforcement, and complementary identity intelligence and governance technologies—to deliver a unified identity fabric that governs both human and non-human identities (including AI services, machine identities, APIs, and autonomous workloads). The Director provides thought leadership on emerging identity architectures, evolving access control models, and next-generation risk governance, while leading cross-functional teams to ensure the platform roadmap aligns with business needs, enterprise architecture standards, and security imperatives across the organization.

Requirements

• 10+ years' experience with Identity and Access Management (IAM/CIAM) platform architecture and design
• Demonstrated leadership in designing and implementing enterprise-wide CIAM platforms or authentication/authorization platforms (Auth0, Okta, Ping, similar)
• Experience with network access control platforms (F5, Palo Alto, Cisco)
• Proven ability to define product roadmaps and prioritize across competing stakeholder needs
• Experience managing vendor relationships for identity technologies and ensuring platform integration
• Strong strategic thinking about how identity architectures should evolve to support emerging business models and security paradigms
• Platform Architecture: Expert-level knowledge of authentication, authorization, identity governance, and access control architectures.
• Technology Expertise: Deep familiarity with Auth0, F5, and complementary identity intelligence/governance platforms; ability to assess and integrate new technologies
• Zero Trust & Modern Identity: Strong understanding of Zero Trust principles, real-time risk scoring, dynamic access decisions, and Zero Standing Access models
• Non-Human Identity Governance: Knowledge of securing machine identities, API authentication, AI services, and autonomous workloads
• Business Acumen: Ability to translate business strategy into platform roadmaps; understanding financial services business models and compliance requirements
• Strategic Thinking: Ability to look beyond current state and anticipate future identity governance needs (e.g., AI/ML integration, emerging threat models)
• Vendor Management: Proven ability to negotiate, manage, and extract value from vendor relationships
• Team Leadership: Demonstrated ability to recruit, develop, and retain high-performing teams in a fast-paced environment
• Works Strategically – seeks opportunities for sustainable growth and cost innovation beyond existing boundaries through thought leadership and collaboration
• Builds a High-Performance Culture – lead change and continuous renewal while building capabilities of employees and teams
• Technology oriented – strong knowledge of CIAM technologies and other development best practices.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Security, or equivalent

Nice To Haves

• Hands-on experience with Auth0, F5, Veza, Radiant Logic, Silverfort, or CyberArk technologies
• Experience implementing Zero Trust or Zero Standing Access initiatives
• Knowledge of identity fabric or identity data aggregation platforms
• Exposure to AI/ML applications in identity and access governance
• Experience governing non-human identities (machine identities, API security, service accounts)
• Background in financial services or regulated industries
• Experience with verifiable credentials or emerging identity standards
• Familiarity with RPA or automation in identity governance contexts
• CISSP, CCSK, or equivalent security certification

Responsibilities

• LoB Collaboration & Requirements: Work directly with LoB stakeholders to understand migration requirements, data integration needs, and automation opportunities for CIAM platform onboarding.
• Translate LoB business requirements into technical specifications for AI automation development.
• Identify and prioritize high-impact automation opportunities that reduce manual effort and accelerate platform adoption.
• Ensure solutions address both immediate migration needs and long-term governance requirements.
• Product Demonstration Development & Governance: Collaborate with internal AI teams to define the vision, direction, and technical standards for CIAM-related automations.
• Facilitate design and development of automated migration tools, risk assessment automations, and governance workflows.
• Establish automation governance frameworks ensuring security, compliance, and operational feasibility.
• Provide technical oversight to ensure automations are maintainable, scalable, and meet enterprise architectural standards.
• Excellent ability to translate business requirements into technical architectures and specifications.
• Cross-Functional Partnership: Act as liaison between LoB teams and AI/engineering teams, translating requirements and ensuring alignment on delivery.
• Facilitate stakeholder workshops to validate automation designs and ensure stakeholder buy-in.
• Communicate automation benefits, roadmaps, and progress to both technical and business audiences.
• Address implementation risks and iterate on solutions based on stakeholder feedback.
• Velocity & Optimization: Identify bottlenecks in current CIAM onboarding processes and recommend automation solutions.
• Track and measure velocity improvements resulting from automation deployment.
• Continuously refine automation approaches to maximize efficiency and adoption.
• Developing & Coaching: Recruits, leads, mentors, and develops a high performing team, providing opportunities for growth. Including but not limited to setting up performance objectives.
• Provides leadership and direction and establishes a culture and work environment that attracts, retains and motivates a diverse, skilled workforce creating a working environment of high employee engagement with focus on proactively providing reliable, flexible, and innovative technology solutions.
• Drives improvements and ensures efficiency and effectiveness of team.
• Performs quarterly reviews with staff. Ensures evaluations of staff on the team encompass project feedback and a comparative review across the team.
• Leads employees’ performance to standards of excellence. Exercise HR best practice and Talent Management practices. Control absence/vacation/leaves. Enhance and develop team members' capability to ensure high achievement environment.
• Develop self.
• Managerial Excellence: Ensure that employees understand RBC vision; support and reinforce targeted behaviors that contribute to RBC goals. Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.
• Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset.
• Accept and successfully execute change while supporting employees through the process and keeping them focused on business priorities.
• Leads the development of Information security awareness and communication and training programs across the enterprise to ensure alignment with the overall CIAM strategy and compliance to regulatory and/or established CIAM policy/standards.
• Monitors CIAM trends & regulations/legislation globally ensuring CIAM strategies are aligned appropriately.
• Communication and Awareness: Promote CIAM best practices, strategy and vision across the organization through successful delivery, roadshows and participation in events.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Director