Director, CHW Operations - July 2026

Zócalo Health

4d • Remote

About The Position

Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care. Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.

Requirements

• 8+ years of healthcare operations leadership experience
• Experience leading Community Health Workers, care coordinators, patient navigators, outreach teams, or other community-based healthcare workforces
• Experience building and managing distributed field teams
• Strong understanding of Medicaid populations and social determinants of health
• Demonstrated success developing frontline leaders and improving operational performance
• Excellent communication, coaching, and change management skills
• Must be authorized to work in the United States.

Nice To Haves

• Experience with ECM, Community Supports, CalAIM, or other Medicaid care management programs
• Experience working with culturally diverse and historically underserved populations
• Multi-state operational experience
• Experience scaling community-based healthcare teams during periods of growth
• Bilingual Spanish/English strongly preferred

Responsibilities

• Lead all Community Health Worker operations across markets, including workforce planning, deployment, productivity, and performance management
• Establish consistent standards for home visits, community-based interventions, member engagement, outreach, and field documentation
• Build management systems that support coaching, accountability, quality, and professional development across the CHW organization
• Partner closely with Nurse Practitioners, RN Care Managers, Behavioral Health Case Managers, and Care Coordinators to ensure seamless integration within care teams
• Monitor operational performance and identify opportunities to improve member engagement, retention, and outcomes
• Support expansion into new markets while maintaining consistency of service delivery and operational excellence
• Serve as the primary leader responsible for the effectiveness and scalability of the CHW function

Benefits

• Equity compensation package
• Comprehensive benefits including medical, dental, and vision
• 401k with a 4% match
• Flexible PTO policy
• $1,000 home office stipend
• Equipment needed for this role
• Opportunity for rapid career progression with plenty of room for personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed