Director Children's Transport

Advocate Health and Hospitals Corporation • Charlotte, NC

3d • Hybrid

About The Position

Provides unified enterprise leadership for all neonatal/pediatric and specialty transport teams, both ground and air while ensuring regulatory compliance and readiness. Champions safety culture and clinical quality across all children’s transport teams, standardizing protocols, competency validation, and safety event review specific to the neonatal and pediatric patient population. Partners with area EMS and hospital joint-leadership teams to formalize and improve transport staffing, response times, and consistency of patient care. Partnering with pediatric/neonatal Medical Directors and physician leadership to align clinical protocols, documentation practices, quality metrics, education standards, and best practices across all children’s transport programs. Serves as the primary Mobile Medicine liaison to Enterprise Children’s Hospital leadership, meeting regularly with Callie Dobbins, SVP Children’s and Women’s, and her team to align children’s transport metrics, goals, and performance with Children’s Hospital service-line priorities. Leads, develops, and standardizes performance expectations for Managers, Supervisors, and clinical transport personnel (RNs, RRTs, Paramedics) across all children’s transport locations. Conducts a comprehensive people and FTE inventory across all children’s transport sites to validate staffing models, budget alignment, and identify gaps or growth needs. Manages the combined children’s transport program budget and staffing models, partnering with Finance and Children’s Hospital leadership on capital, vehicle, and equipment needs, including Children’s Miracle Network-funded assets. Partners with the Fleet & Logistics leadership to determine and coordinate the appropriate mode of transport (rotor-wing, fixed-wing, or ground ambulance) based on patient acuity, geography, and resource availability.

Requirements

• Current RN, RRT, or Paramedic licensure in good standing (state licensure applicable to North Carolina, Illinois, and/or Georgia, as required by base assignment).
• Bachelor’s degree required in Nursing, Respiratory Therapy, Emergency Medical Services, Healthcare Administration, or a related field.
• 8+ years of progressive leadership experience in neonatal/pediatric transport, critical care transport, or NICU/PICU clinical operations.
• Demonstrated experience managing multi-site transport programs across both ground and air transport modes.
• Expert knowledge of neonatal/pediatric transport clinical protocols, best practices, and regulatory requirements.
• Strong leadership capability partnering with medical directors, physician leadership, and Children’s Hospital service-line leadership to standardize clinical practice.
• Ability to coordinate with aviation and fleet leadership on mode-of-transport decisions across rotor-wing, fixed-wing, and ground ambulance.
• Ability to standardize practice, culture, and performance across a multi-site, multi-state enterprise program.
• Financial and staffing acumen, including budgeting and resource allocation across combined, geographically dispersed programs.

Nice To Haves

• Master’s degree (MSN, MHA, or related field) strongly preferred for enterprise level scope.
• Certified Pediatric Nurse (CPN), Neonatal Resuscitation Program (NRP), or transport-specific clinical certification (e.g., C-NPT, CFRN, CTRN) preferred.
• Direct experience in rotor wing or fixed wing aviation operations, critical care transport, or emergency medical services.
• Experience partnering directly with a Children’s Hospital or pediatric/neonatal service-line leadership team preferred.
• Experience with joint EMS-hospital transport staffing models preferred.
• Knowledge of aviation regulations, FAA requirements, and EMS state licensure processes.
• Familiarity with operational technology platforms supporting Mobile Medicine and aviation (dispatch, EPCR, aviation scheduling, flight operations software).
• Familiarity with CAMTS accreditation standards and state-specific neonatal/pediatric transport regulatory requirements across North Carolina, Illinois, and Georgia.

Responsibilities

• Provides unified enterprise leadership for all neonatal/pediatric and specialty transport teams, both ground and air while ensuring regulatory compliance and readiness.
• Champions safety culture and clinical quality across all children’s transport teams, standardizing protocols, competency validation, and safety event review specific to the neonatal and pediatric patient population.
• Partners with area EMS and hospital joint-leadership teams to formalize and improve transport staffing, response times, and consistency of patient care.
• Partnering with pediatric/neonatal Medical Directors and physician leadership to align clinical protocols, documentation practices, quality metrics, education standards, and best practices across all children’s transport programs.
• Serves as the primary Mobile Medicine liaison to Enterprise Children’s Hospital leadership, meeting regularly with Callie Dobbins, SVP Children’s and Women’s, and her team to align children’s transport metrics, goals, and performance with Children’s Hospital service-line priorities.
• Leads, develops, and standardizes performance expectations for Managers, Supervisors, and clinical transport personnel (RNs, RRTs, Paramedics) across all children’s transport locations.
• Conducts a comprehensive people and FTE inventory across all children’s transport sites to validate staffing models, budget alignment, and identify gaps or growth needs.
• Manages the combined children’s transport program budget and staffing models, partnering with Finance and Children’s Hospital leadership on capital, vehicle, and equipment needs, including Children’s Miracle Network-funded assets.
• Partners with the Fleet & Logistics leadership to determine and coordinate the appropriate mode of transport (rotor-wing, fixed-wing, or ground ambulance) based on patient acuity, geography, and resource availability.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director