Director, CEO Communications

UKG•Lowell, MA

31d

About The Position

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. The Director, CEO Communications is the strategic architect of the CEO’s narrative, responsible for shaping how the CEO communicates with employees, customers, partners, media and the broader marketplace. Serving as a key thought partner to the CEO and executive leadership suite, this role reports directly to the Chief Communications Officer (CCO) and collaborates closely with the Office of the CEO, Public Relations, Marketing, Global Business Operations, Product and Legal teams, ensuring coherence, clarity, and impact across a fast-moving, multi-stakeholder environment. About the Team Communications at UKG is not a support function, it is a critical force multiplier. We are building a global communications organization that delivers with creativity, rigor, alignment, and accountability to tell UKG’s story internally and externally with clarity, confidence, and a focus on our customers.

Requirements

Exceptional executive writing across speeches, remarks, long-form memos, leader emails, and social content.
Proven ability to convert complex/ambiguous input into crisp, on-voice narratives.
Calm, patient operating style under pressure; comfort with ambiguity and rapid iteration.
Cross-functional influence with senior stakeholders; high EQ and discretion.
Editorial excellence and standards; strong judgment on what to simplify, emphasize, or omit.
Measurement mindset tied to defined KPIs and outcomes (engagement, comprehension, timeliness, quality).
Demonstrated experience writing for and partnering with C-suite leaders.
Experience leading cross-channel executive communications programs and major events.
Experience guiding or managing social media strategy for senior executives.
8 years minimum of executive/external/internal communications experience.

Nice To Haves

Software or technology experience is strongly preferred
Track record translating business and market insights into differentiated executive positioning.
Media relationships and experience activating CEO platforms across owned/earned/sponsored channels.
Experience implementing and executing matrixed operating model in a high-velocity environment.

Responsibilities

Own the CEO communications strategy, narrative architecture, and annual/quarterly plans (internal + external).
Translate complex business and market dynamics into clear positioning and executive-ready messages.
Pressure-test narratives with the CEO; anticipate needs and guide priorities, sequencing, and milestones.
Define success criteria/KPIs and govern mechanisms that ensure consistency across leadership narratives.
Partner with external communications teams on media, speaking, and sponsored activations to elevate the CEO’s voice.
Guide keynote remarks and major moments (employee town halls, executive meetings, external forums, investor/analyst touchpoints).
Align cross-functional stakeholders and synthesize inputs into a cohesive story.

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