Director, CAT Support

HOLT Group•Waco, TX

7d•Onsite

About The Position

The Director, CAT Support is responsible for ensuring the successful oversight of functions performed in the CAT Support area. This individual is responsible for the successful achievement of CAT Support operational goals (revenue, profitability, expense control, safety compliance); Effective management and development of human resources; and effective collaboration with other internal service managers, internal company resources and external customers, to ensure that work is performed in alignment with the company vision, mission and values. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

Strong technical aptitude and understanding of welding, machining and undercarriage industry
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
Excellent oral and written communication skills
Interpersonal skills sufficient to engage with vendors, own staff, and corporate executives to exchange information, influence and persuade
Proficient skills required in solid problem solving, planning, organization, time management and analysis
Exceptional organizational, time management, and multi-tasking skills
Knowledge of Microsoft Office skills to include Excel, Word, and PowerPoint
Ability to work with all levels of personnel within the organization and CAT Support Operations
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
Ability to listen to and understand information and ideas presented through spoken words and sentences
High school diploma or equivalent required
Five (5) years operational leadership experience required
Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Nice To Haves

Bachelors’ Degree in related field preferred
10 years preferred

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Leads, motivates, and develops CAT Support operations. Effectively manages employee and customer conflict while fostering a customer-centric approach
Plans, Monitors and Controls CAT Support service activities in accordance with organizational goals and business unit forecasts
Ensures capital and budgetary resources achieve targeted at ensuring achievement of productivity/profit goals for CAT Support functions
Coordinates and Communicates CAT Support activities with key service and sales department personnel to ensure internal / external customer satisfaction
Utilizes customer feedback to create additional value offerings within the department to ensure market competitiveness
Develops and communicates service pricing policies and practices throughout the region in order to ensure consistency
Monitors product support maintenance agreement policies and practices to ensure consistency throughout the division
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned