Director - Cash Operations

Hard Rock Hotel & Casino Ottawa•Rockford, IL

8d•$110,000 - $160,000•Onsite

About The Position

The incumbent in this position is responsible for overseeing all operations for the Cage and Credit departments; directs and coordinates cash, count and credit operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits.

Requirements

At least 5 years’ experience in the casino industry with a 4-year degree in a related field or equivalent work experience is strongly preferred.
Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass a background check.
Must maintain strict confidentiality relative to financial data and casino policies.
Must be twenty-one (21) years of age.
Knowledge of State and local tax laws, gaming laws, and banking regulations.
Knowledge of effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of team members to achieve common goals and objectives.
Knowledge of office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Knowledge of principles of supervision, training, and performance evaluation.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
Ability to set clear direction for the department to ensure the successful execution of the strategic plan.
Ability to apply different and novel ways to deal with organizational problems and opportunities.
Ability to observe and direct actions of subordinates.
Ability to make unpopular and/or difficult decisions which benefit the organization in the short and long term.
Ability to be a strategic, analytical, ethical, and effective motivator.
Skill in developing successful working relationships with senior management, peers, and subordinates within the department and outside of the department.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain effective working relationships with those contacted during work.
Skilled in coaching and developing others’ skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight regarding their respective roles in achieving the business strategy.
Stand 80% of the time in a noisy and fast-paced environment.

Nice To Haves

Prior experience opening new properties/outlets strongly preferred.

Responsibilities

Develop and oversee execution of company and property objectives and goals related to the Cage, Count and Credit.
Direct smooth, efficient, cost-effective operations including labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, creating adjustments whenever possible, and monitoring compliance of full-time equivalents (FTEs) per department policy.
Maintain thorough knowledge of and ensure compliance with all Gaming regulations and Title 31 regulations.
Oversee staff knowledge of fraud prevention and credit scams.
Oversee quality hiring, training, and succession planning processes.
Direct operational functions consistent with approved budgets.
Oversee and monitor department expenses regarding daily operations and payroll.
Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.
Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company’s competitive position.
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
Work with casino executives, hosts, and the Credit department for the benefit of customers.
Oversee guest service standards which are consistent with the property’s standards and brand attributes; respond to and resolve guest and/or employee complaints on time and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
Develop employee training procedures relating to supervising, cashiering, and clerks.
Oversee and coordinate scheduling, staffing, and ensure resolution of payroll issues.
Create and implement standard operating procedures for Cash Ops, Count Ops and Casino Credit.
Has credit authority as outlined in our Credit Policy.
Ability to enroll patrons.
Ongoing review of efficiencies in the process and procedures.
Ability to perform all functions in Cash Ops and Credit.
Assistance with variance resolution and reporting.
Responsible for ensuring asset security in Cash Ops.
Partner with all Casino Operational areas, ensuring great communication.
Create, implement, and direct new functionality as introduced and compliant.
Appropriate reporting to the IGC as outlined in Illinois Gaming Commission regulations.
Ensure the department is compliant with internal controls, standard operating procedures, and AML/Title 31 regulations.
In an emergency, may assist in the drop and count process; however not buy the drop on the same gaming day.
Adheres to all Illinois Gaming Regulations.
Attend seminars when needed.