Director, Business Transformation (Hybrid, Reston)

ICF•Reston, VA

5d•Hybrid

About The Position

We are seeking a highly skilled and dynamic leader to serve as Director, Business Transformation. This role leads critical projects that drive business change and process improvement to advance enterprise strategy, deliver measurable outcomes, and build sustainable operating capabilities across the business. The Director will lead execution of high-impact transformation programs, partnering closely with executives and cross-functional leaders to manage complex initiatives from conception to completion, ensuring alignment with strategic goals, and delivering measurable results. Success in this role will hinge on the ability to facilitate collaborative problem-solving sessions with cross-functional stakeholders. The candidate should be an experienced project manager who is adept in using approaches that foster systems thinking and cross-functional empathy, guiding both leaders and end users through the transformation process. Expertise leading enterprise-wide software transformation projects is highly preferred. Reporting to the Senior Director, Business Transformation in ICF’s Business Transformation Office (BTO), this leader will support a portfolio of business transformation projects, contributing to the development of the transformation roadmap, managing a team of project coordinators, setting standards for execution excellence, and representing the portfolio in executive forums and steering committees.

Requirements

12+ years of progressive experience in business transformation, strategy execution, or enterprise-wide program delivery; 2+ years people management experience.

Nice To Haves

Certifications such as PMP/PgMP, Agile (SAFe/CSM), Prosci, Lean Six Sigma (Black Belt).
Proven track record leading multi-year, cross-functional transformation projects with quantified benefits and KPI attainment.
Expertise in portfolio governance, benefits realization, KPI/OKR design, and executive stakeholder management.
Hands-on experience with delivery toolsets (e.g., Microsoft Project/Planner, Power BI, Azure DevOps/Jira, Mural/Miro, Teams).
Skilled in applying AI tools for process automation, predictive analytics, and workflow optimization to accelerate transformation outcomes.
Experience in diversified, matrixed organizations (public sector or commercial).
Experience successfully leading enterprise-wide software transformation initiatives.
Strategic thinking and systems orientation; able to simplify complexity and set direction.
Data-driven decision making; comfortable with dashboards, KPIs, and advanced analytics.
Executive presence and communication; able to influence at C-suite level.
Track record of attracting, developing, and retaining high performers.

Responsibilities

Define project KPIs/OKRs and benefits realization plans; ensure targets are baselined, tracked, and met across the portfolio.
Establish decision rights and governance with executive sponsors, including stage gates and sponsor and steering committee cadence.
Set and enforce delivery standards, methods, and tools (e.g., hybrid Agile/Waterfall, human-centered design, data-people-process-technology, user acceptance testing, pause and reflect); curate playbooks and templates.
Run portfolio reviews, health checks, and risk/issue management; drive cross-program dependency and alignment.
Own budget management for the portfolio; track actuals vs. plan, forecast run-rate, and ensure ROI.
Define sustainability plans for each transformation project, including ownership, operating model updates, process controls, training, and knowledge transfer.
Ensure transitions from transformation project to business-as-usual are governed with clear SLAs, metrics, and handoffs; prevent benefit erosion.
Partner with the BTO’s Change Management team and leaders in business operations and back-office functional teams to embed changes into policies, roles, incentives, and systems.
Support the development of the rolling 5-year transformation roadmap; align initiatives to enterprise strategy, capacity, and funding constraints.
Build and lead a high-performing team of project coordinators; provide coaching, career development, and succession planning.
Support resource forecasting, workforce planning, and vendor/partner augmentation to meet portfolio demand.
Foster a culture of accountability, psychological safety, and continuous improvement.