Director, Business Transformation (Hybrid, Reston)

ICF • Reston, VA

3d • Hybrid

About The Position

We are seeking a strategic, hands-on leader to serve as Director, Business Transformation. This role will lead complex, enterprise-wide transformation initiatives that improve how ICF works, strengthen operating discipline, and deliver measurable business outcomes. The Director will lead execution of high-impact transformation programs, partnering closely with executives and cross-functional leaders to manage complex initiatives from conception to completion, ensuring alignment with strategic goals, and delivering measurable results. Success in this role will require the ability to facilitate collaborative problem-solving sessions using human-centered design and system thinking approaches—helping stakeholders understand root causes, surface practical options, and align on solutions. The candidate should be an experienced project manager who is adept in using approaches that foster cross-functional empathy, guiding both executive leaders and end users through the transformation process. Reporting to the Senior Director, Business Transformation in ICF’s Business Transformation Office (BTO), this leader will be accountable for driving execution success of enterprise-wide software transformation projects with cross-functional governance structures, complex workflow redesigns, and multiple data and system integrations. Projects may include a source-to-pay vendor management system, a capture-to-closeout contract lifecycle management system, cross-functional AI workflows among others. The Director will also support the development of the transformation roadmap, set standards for execution excellence, and represent the portfolio in executive forums and steering committees. Experience leading the design, build, test, rollout, and adoption of software-enabled business transformation projects is highly preferred, along with an understanding of U.S. federal government contracting environments and the operating needs of project-focused organizations.

Requirements

• 12+ years of progressive experience in business transformation, strategy execution, or enterprise-wide program delivery, with demonstrated success leading complex transformation initiatives that deliver measurable business outcomes, including operational improvement, adoption, efficiency, risk reduction, or financial value.
• Proven track record leading multi-year, cross-functional transformation projects with quantified benefits and KPI attainment.
• Expertise in portfolio governance, benefits realization, KPI/OKR design, and executive stakeholder management.
• Hands-on experience with delivery toolsets (e.g., Microsoft Project/Planner, Power BI, Azure DevOps/Jira, Mural/Miro, Teams).
• Experience facilitating current state and future state process mapping discussions with diverse stakeholder groups to support business process reengineering.
• Skilled in applying AI and automation tools to improve process efficiency, decision support, analytics, and workflow optimization in a responsible and practical way.
• Strategic thinking and systems orientation; able to simplify complexity and set direction.
• Data-driven decision making; comfortable with dashboards, KPIs, and advanced analytics.
• Executive presence and communication; able to influence at C-suite level.
• Track record of building and leading high performing cross-functional teams.

Nice To Haves

• Certifications such as PMP, Agile, Prosci, Lean Six Sigma.
• Experience in matrixed project-focused organizations with a federal government portfolio.
• Experience successfully leading enterprise-wide software transformation initiatives.

Responsibilities

• Define project KPIs/OKRs and benefits realization plans; ensure targets are baselined, tracked, and met across the portfolio.
• Establish decision rights and governance with executive sponsors, including stage gates and sponsor and steering committee cadence.
• Establish practical delivery standards, methods, and tools, including hybrid delivery approaches, human-centered design, process improvement, user acceptance testing, and structured pause-and-reflect practices; curate playbooks and templates that improve consistency across the portfolio.
• Run project performance reviews, health checks, and risk/issue management; drive cross-program dependency and alignment.
• Own budget management for projects in the portfolio; track actuals vs. plan, forecast run-rate, and ensure ROI.
• Define sustainability plans for each transformation project, including ownership, operating model updates, process controls, training, and knowledge transfer.
• Ensure transitions from transformation project to business-as-usual are governed with clear SLAs, metrics, and handoffs; prevent benefit erosion.
• Partner with the BTO’s Change Management team and leaders in business operations and back-office functional teams to embed changes into policies, roles, incentives, and systems.
• Help shape the development of the rolling multi-year transformation roadmap; align initiatives to enterprise strategy, capacity, and funding constraints.
• Provide task guidance, training, coaching, and career development support to junior staff.
• Support resource forecasting, workforce planning, and vendor/partner augmentation to meet portfolio demand.
• Foster a culture of accountability, psychological safety, and continuous improvement.

Benefits

• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed