Director Business Transformation Process Excellence - Business Transformation - Akron FirstEnergy Headquarters
About The Position
This is a full-time position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. The Director leads individual contributors across Process Excellence and Change Management within Business Transformation. The Process Excellence discipline examines current work, partners with the business to understand goals and requirements, and designs future-state processes and solutions to improve performance, efficiency, quality, and stakeholder experience. Change Management addresses the people side of transformation by identifying impacted roles and enabling changed ways of working through communication, training, and reinforcement. Business Transformation identifies, assesses, and designs solutions, while implementation and long-term ownership reside with the business unit. The Director is accountable for the quality of handover and for whether improvements and new ways of working continue after Business Transformation steps away. The role establishes consistent methods and quality standards, allocates specialist capacity across business units, oversees improvement measurement and adoption, and builds process and change-management capability within the organization. It also contributes to Business Transformation strategy, portfolio governance, and capability planning as a member of the leadership team. The position reports to the Vice President, Business Transformation. It may be located at an office anywhere within FirstEnergy’s service territory in OH, PA, NJ, WV/MD, or Washington, DC, and requires four days per week on-site. Travel to work locations across the territory is required as needed. Participation in storm restoration or emergency response duties may be required. Candidates must be legally authorized to work in the United States without sponsorship. The market rate is $189,000. NJ and Washington, DC locations have a 20% differential; the stated pay range for those locations is $204,000–$249,000. Actual base salary may vary based on location, skills, qualifications, and experience. The role is classified as exempt.
Requirements
- Bachelor’s degree in business, engineering, organizational development, or a related discipline.
- At least 10 years of relevant work experience leading process improvement, operational excellence, or organizational change work.
- Demonstrated experience establishing methods, standards, or quality controls that others apply consistently.
- Experience leading and developing a team of experienced practitioners.
- Excellent written and verbal communication skills, including the ability to influence senior leaders’ decision-making.
- Ability to manage a portfolio of concurrent initiatives across multiple business units and deliver accurate work within established deadlines.
- Legally authorized to work in the United States without sponsorship.
Nice To Haves
- Master’s degree or MBA.
- Working knowledge of structured process improvement methodology such as Lean or Six Sigma and formal change management practice such as Prosci/ADKAR, with the ability to set direction and evaluate quality in each.
- Lean Six Sigma Black Belt or Master Black Belt certification.
- Prosci, CCMP, or equivalent change management certification.
- Experience establishing or scaling an organizational process improvement or change capability, including a training or certification program.
- Experience in the electric utility industry or another regulated operating environment, including work with frontline and field-based workforces.
- Experience leading change in a unionized or collectively bargained environment.
Responsibilities
- Lead and develop individual contributors across Process Excellence and Change Management.
- Set methods, standards, and quality expectations for both disciplines, and review work before it reaches business units.
- Allocate specialist capacity across business units based on portfolio priorities and resolve competing demands with business unit Portfolio Managers.
- Own the enterprise improvement methodology and ensure process work follows a consistent standard across business units.
- Select and/or develop, implement, and continuously improve process excellence and change management tools and templates.
- Ensure operational baselines and post-implementation measurements are sound so improvement claims used in value reporting are defensible.
- Own adoption planning and sustainment for initiatives involving significant behavioral or process change, including anticipating and managing resistance.
- Represent both disciplines to executive leadership and steering committees, and defend recommendations that require different ways of working.
- Identify recurring operational problems spanning multiple business units and make the case for enterprise-level action.
- Own continuous improvement training and certification curricula to build process and change capability within business units.
- Partner with Human Resources on organizational design, role clarity, and workforce impacts resulting from redesigned processes.
- Manage third-party process and change partners, including scope, deliverable quality, and value relative to spend.
- Contribute to Business Transformation strategy, portfolio governance, and capability planning as a leadership team member.
Benefits
- Competitive pay plus incentive compensation
- Company-sponsored pension plan
- 401(k) savings plan with matching employer contribution
- Choice of medical, prescription drug, dental, vision, and life insurance programs
- Skills development training with tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
