(USA) Director, Business Support

Walmart•Bentonville, AR

1d•$110,000 - $220,000•Onsite

About The Position

This role focuses on achieving quality and financial accuracy for a business area by developing and implementing quality improvement processes and programs. The Director will evaluate operations, ensure follow-up audits and corrective actions are completed, and establish new or improved processes and procedures to increase operational performance and profitability. They will also resolve workflow issues, develop approaches to minimize variances, and ensure systems produce accurate results. Communication of best practices, current concerns, and corrective actions, along with developing action plans for operational execution, are key. The role involves directing the preparation of proposals, contracts, agreements, policies, and procedures that meet regulatory requirements, ensuring procedures are followed, and developing systems, processes, and documentation for information management. This includes conducting and communicating evaluations, ensuring compliance with business goals and metrics, and recommending efficiency improvements. The Director will drive projects by advising team members, managing project schedules, budgets, and risks, ensuring compliance with regulations, and communicating project strategy. Research, analysis, and reporting activities will be managed by reviewing and adjusting business processes, establishing service metrics and goals, creating and overseeing research guidelines, collecting and analyzing variance reports, and communicating results to cross-functional teams and vendors. The role provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, analyzing costs and forecasts, determining resource requirements, evaluating operational processes, and identifying improvement opportunities. Additionally, the Director will develop and implement strategies to attract and maintain a skilled workforce through talent development, mentorship, and succession planning. Cultivating an environment of integrity and ethics, developing partnerships, and fostering a culture of belonging are also critical aspects of this position.

Requirements

Bachelor’s degree in Business Management, Logistics, Computer Science, or related field and 5 years’ experience in operations, retail, project management, or related area OR 7 years’ experience in operations, retail, project management, or related area.

Nice To Haves

Preparing and executing budgets
Vendor Management
Masters: Business Administration
Project Management - Project Management Professional - Certification

Responsibilities

Develops and implements quality improvement processes and programs.
Evaluates operations, ensuring follow-up audits and corrective actions are completed.
Establishes new or improved processes and procedures to increase operational performance and profitability.
Resolves work flow issues and develops approaches to minimize variances.
Ensures systems are capable of producing accurate results.
Communicates best practices, current concerns, and corrective actions.
Develops action plans for operational execution.
Directs the preparation of proposals, contracts, agreements, policies, and procedures.
Ensures compliance with business goals and metrics.
Recommends changes to improve efficiency.
Drives projects by advising internal and external team members.
Maintains and influences project schedules, budgets, and risks.
Ensures compliance with internal and external regulations.
Communicates project strategy.
Manages research, analysis, and reporting activities.
Reviews, analyzes, and adjusts business processes and procedures.
Establishes internal and external service metrics and goals.
Creates and oversees research guidelines.
Collects, analyzes, and explains variance reports and metric results.
Communicates results and opportunities to cross-functional teams and vendors.
Analyzes business objectives and customer needs.
Develops, communicates, builds support for, and implements business strategies, plans, and practices.
Analyzes costs and forecasts and incorporates them into business plans.
Determines and supports resource requirements.
Evaluates operational processes and measures outcomes.
Identifies and capitalizes on improvement opportunities.
Promotes a customer environment and demonstrates adaptability.
Sponsors continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce.
Diagnoses capability gaps, recruits, selects, and develops talent.
Supports mentorship, workforce development, and succession planning.
Leverages the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics.
Integrates values into all programs and practices.
Develops consequences for violations or noncompliance.
Supports the Open Door Policy.
Develops and leverages internal and external partnerships and networks.
Sponsors and leads key community outreach and involvement initiatives.
Engages key stakeholders in the development, execution, and evaluation of business plans and initiatives.
Supports associate efforts in community outreach.
Builds high-performing teams.
Seeks and embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where all associates feel seen, supported, and connected.
Drives a positive associate and customer/member experience.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.
Builds the talent pipeline.
Fosters an environment allowing everyone to bring their best selves to work.
Empowers associates and partners to act in the best interest of the customer and company.
Regularly recognizes others' contributions and accomplishments.
Supports strategies and drives initiatives that attract and retain the best talent.
Builds strong and trusting relationships with team members and business partners.
Works collaboratively and cross-functionally to achieve objectives.
Communicates and listens attentively with energy and positivity.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values and leads by example.
Fosters Walmart's goal of becoming a regenerative company.
Takes action to advance opportunity, sustainability, community, and integrity.
Ensures that teams follow the law, code of conduct, and company policies.
Promotes an environment where associates feel comfortable sharing concerns.
Models a culture of non-retaliation.
Listens to concerns raised by associates and takes action.
Enables others to share concerns and take action.
Holds self and teams accountable for achieving results consistent with values.
Acts as an altruistic servant leader and is consistently humble and self-aware.
Delivers expected business results while putting the customer/member first.
Consistently applies an omnimerchant mindset.
Acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices.
Adopts a holistic perspective when making plans and implementing strategies.
Consistently raises the bar and seeks to improve.
Demonstrates curiosity and a growth mindset.
Seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking.
Exhibits resilience in the face of setbacks.
Drives continuous improvements.
Supervises the adoption of new technology.
Supports digital disruption in line with Walmart's business model.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Paid time off
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)