Director, Business Process Management

Cytokinetics•South San Francisco, CA

2d•$226,800 - $264,600•Hybrid

About The Position

The Director, Business Process Management serves as the enterprise leader responsible for establishing, governing, and continuously advancing Business Process Management (BPM) across Global Supply Chain & Technical Operations (GSC&TO). This role is accountable for designing the organization's end-to-end business process architecture and embedding a sustainable operating model that enables operational excellence, digital transformation, inspection readiness, organizational scalability, and commercial growth. Working across Supply Chain, Quality, Technical Operations, External Manufacturing, Regulatory, and Information Technology, the Director will establish standardized business processes spanning the Plan, Source, Make, Deliver, and Enable value streams while creating a culture of business process ownership, governance, performance management, and continuous improvement. This leader will partner closely with Business Process Owners (BPOs), Operational Excellence, Digital & IT, and functional leadership to ensure business processes remain compliant, measurable, scalable, and aligned with the company's strategic objectives.

Requirements

Bachelor’s degree in Engineering, Supply Chain Management, Life Sciences, or related field required
Minimum 8–10 years of experience in a regulated healthcare industry segment (e.g., pharmaceutical development, supply chain, manufacturing, medical device, or technical operations, with at least 5–10 years in operational excellence, strategy and business operations, or similar leadership roles.
Strong understanding of manufacturing and supply chain processes, cGMP, regulatory requirements, and the complexities of external manufacturing.
Proven track record of delivering measurable improvements in operational performance, cost reduction, and process efficiency.
Exceptional project management, change management, and facilitation skills.
Excellent communication, influencing, and stakeholder management abilities across all organizational levels and with external partners.
Ability to thrive in a fast-paced, matrixed, and global environment.
Strategic thinking with a hands-on approach.
Results-oriented and data-driven decision-making.
Strong analytical and problem-solving skills.
Ability to influence cross-functional leaders without direct authority while driving enterprise alignment.
Passion for excellence and continuous improvement.

Nice To Haves

Master’s degree or MBA preferred.

Responsibilities

Develop and execute the enterprise Business Process Management strategy across Global Supply Chain & Technical Operations
Establish standardized process taxonomy including: Level 1 Enterprise Value Streams, Level 2 Cross-Functional Processes, Level 3 Operational Processes, Level 4 Work Instructions and Local Procedures
In partnership with functional area leadership, defines business process ownership across all major value streams.
Serve as the key architect for designing GSC&TO’s multi-year maturity road map, ensuring the Business Process Owners (BPO) have clear, actionable, and measurable plans for driving YoY improvement objectives.
Define governance, ownership, lifecycle management, and change control for all enterprise business processes.
Establish the Business Process Governance Council.
Collaborate with business owners to conduct baseline maturity assessments for all core GSC&TO processes (Plan, Make, Source, and Deliver) and publish multi-year improvement roadmaps.
Identify cross-functional process dependencies, bottlenecks, redundancies, and opportunities for simplification
Establish the mechanisms and structure(s) that enable the BPOs to link operational KPIs, process health metrics, and continuous improvement initiatives back to the organization’s strategic objectives.
In partnership with business owners, identify opportunities for process optimization and develop tools and systems which allow the business to objectively understand trade-offs (e.g., effort vs. impact, cost vs. value, risk vs. benefit, etc.).
In support of business owners, define standardized KPIs for process health, effectiveness, compliance, risk, and maturity.
In partnership with Operational Excellence, lead enterprise value stream assessments and facilitate workshops to drive continuous improvement across the organization.
Champion a culture of operational excellence by applying principles from Business Process Reengineering, Lean, Value Stream Management, SIPOC, etc..
Lead organizational adoption of standardized processes by facilitating workshops, establishing BPM communities of practice, conducting voice of the customer, and elucidating knowledge management throughout the organization by sharing best practices and lessons learned.
Champion a forward-looking culture of systems thinking, continuous learning, accountability, and process stewardship.
Promote a culture centered on process excellence rather than functional optimization.