Director BTS, Business Process Management Office

AbbVie•Mettawa, IL

About The Position

The Director, Commercial BTS BPMO (Business Process Management Office) leads governance, oversight, and operational excellence for the BTS project and program portfolio, ensuring strategic initiatives are prioritized, resourced, funded, and delivered in alignment with organizational objectives. This role partners with senior leaders to provide transparent portfolio insights, strengthen project management practices and capabilities, and support timely decisions on delivery risks and performance. The position drives cross-functional execution for demand, resourcing supply, budget operations, change adoption, and process improvements that enhance related business outcomes across the organization.

Requirements

Bachelor’s degree in information technology, Business Administration, Engineering, or related discipline and 10 years’ experience; Or Master’s Degree and 9 years’ experience; Or PhD and 5 years’ experience.
Respective years of experience in IT program management, PMO leadership, or business process management, with increasing responsibility in complex enterprise environments.
PMO and Portfolio Governance Expertise: Demonstrated experience establishing or leading project portfolio governance frameworks and managing enterprise-scale program portfolios.
Experience managing Sales & Operations (demand and supply) planning processes including budgeting operations.
Project and Program Management Skills: Strong knowledge of project management methodologies and frameworks (e.g., PMI, Agile, hybrid delivery models).
Leadership and Team Development: Proven ability to lead, mentor, and develop project managers and analysts while managing resource planning and delivery capacity.
Strategic Thinking and Execution: Ability to translate strategic objectives into actionable programs and measurable outcomes.
Cross-Functional Collaboration: Strong ability to influence and collaborate with senior leaders and diverse teams across IT and business functions.
Change Management and Process Improvement: Experience leading organizational change and business process optimization initiatives.
Analytical and Communication Skills: Strong data analysis, reporting, and executive communication skills with the ability to present complex information clearly.

Nice To Haves

MBA or equivalent preferred.
10 or more years of experience in IT program management, PMO leadership, or business process management, with increasing responsibility in complex enterprise environments preferred.
Industry Experience: Experience in pharmaceutical, biotechnology, healthcare, or other regulated industries preferred.
PMP preferred.

Responsibilities

Lead Portfolio Governance and Strategic Alignment: Establish and manage governance frameworks to evaluate, prioritize, and monitor the BTS project and program portfolio, ensuring alignment with enterprise strategy, value realization, and effective resource and budget allocation. This includes “Sales & Operations” (demand and supply) processes and teams for demand, prioritization, capacity modeling and management, and budget operations.
Portfolio Tracking, Reporting, and Transparency: Develop and maintain enterprise dashboards and executive reporting for project and program delivery, providing clear visibility into progress, risks, issues, and performance metrics for senior leadership and stakeholders.
Cross-Functional Strategic Goal Monitoring: Track and report progress against cross-functional strategic initiatives and operational goals, ensuring accountability and proactive escalation where delivery risks or misalignment occur.
Project Health and Risk Management: Conduct proactive portfolio health assessments, monitor risk, and issue logs, and implement mitigation strategies to ensure successful project execution and timely delivery.
Standardization of Project and Program Management Practices: Define and implement consistent project management methodologies, governance processes, tools, and templates to drive efficiency, predictability, and quality across the BTS organization.
Lead High-Priority and Special Initiatives: Lead or coordinate strategic, complex, and cross-organizational initiatives requiring integrated oversight, serving as a program lead or delivery integrator for critical projects.
Project Management Capability and Resource Management: Manage the staffing, allocation, and capability development of internal technical project managers (solid or dotted line and COE’s, ensuring appropriate resourcing and strong delivery expertise across initiatives.
Change Management and Organizational Adoption: Drive structured change management initiatives to support technology implementations and operational transformations, ensuring stakeholder engagement and effective adoption of new processes and tools.
Continuous Process Improvement: Identify opportunities to improve business and delivery processes across BTS and partner organizations, implementing best practices that enhance operational efficiency and program outcomes.
Stakeholder Engagement and Leadership Communication: Partner with senior leaders across BTS to align priorities, communicate program status, and support decision-making related to portfolio investments and delivery performance.