Director, Business Process Excellence

Genesys•Washington, DC

1d•$163,100 - $286,900•Remote

About The Position

As Director, Business Process Excellence at Genesys, you will lead the evolution of the enterprise operating system. This role exists to answer a fundamental question: How does work actually get done across the company, and how can it be done better? You will establish the frameworks, governance, and process architecture that enable the organization to operate with greater clarity, consistency, and scalability. Working across functions, you will identify opportunities to simplify complexity, reduce operational friction, and improve enterprise-wide execution. Success in this role requires balancing strategic thinking with practical execution. You will help shape future-state operating models while building the foundational capabilities that support transformation, growth, AI adoption, and potential corporate development activity. This role is not a project management function, not focused on documenting processes for compliance purposes, and not responsible for executing business initiatives on behalf of functional teams. Success is measured by improved operational effectiveness, stronger cross-functional alignment, and the creation of scalable operating foundations.

Requirements

10+ years of experience in process excellence, operating model design, business transformation, or management consulting.
Experience leading enterprise-scale transformation or operational redesign programs.
Strong executive stakeholder management and influencing skills.
Demonstrated success building governance models and operational frameworks.
Experience in SaaS, technology, or high-growth organizations preferred.

Nice To Haves

Deep expertise in operating model design, business process architecture, and organizational effectiveness.
Experience leading enterprise-wide process transformation initiatives.
Ability to navigate ambiguity and influence leaders across multiple business functions.
Strong systems-thinking mindset with the ability to connect individual processes to broader business outcomes.
Proven ability to establish governance models, standards, and operating frameworks that scale.

Responsibilities

Establish and maintain enterprise process architecture and process governance standards.
Develop and oversee a centralized process repository and ownership framework.
Lead future-state operating model design initiatives across critical business functions.
Partner with business leaders to identify opportunities for cross-functional optimization.
Drive operational simplification and standardization efforts.
Build long-term process management capabilities across the organization.