Director, Business Process Analysis - AI Enablement

Fiserv•Omaha, NE

5d•Onsite

About The Position

As Director, Business Process Analysis - AI Enablement, you will lead the operating rhythm that keeps implementation work moving with discipline, visibility, and accountability. You will partner across business, product, technology, data, risk, and operations to improve delivery performance, scale AI-enabled ways of working, and translate strategic priorities into measurable operational results.

Requirements

8+ years of experience in implementation leadership, business transformation, consulting, or operational improvement within financial services, payments, or technology environments.
8+ years of experience leading cross-functional initiatives involving portfolio management, process redesign, technology enablement, or operational execution.
8+ years of experience leading current-state and future-state process mapping, gap analysis, business requirements definition, and process control design.
8+ years of experience deploying AI, automation, analytics, or decision-support tools to improve delivery quality, cycle time, cost efficiency, or operational performance.
8+ years of experience establishing governance frameworks and controls that align business priorities with risk, compliance, and technology standards.
Experience using executive reporting, scorecards, and performance metrics to manage delivery outcomes, identify risks, and support decision-making.
Bachelor's degree in business, information systems, engineering, operations, or a related field, or equivalent combination of education, related experience and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting enterprise transformation within a client implementation or service delivery organization.
Experience with Lean, Six Sigma, Agile, or similar structured improvement methodologies.
Experience with process mining, workflow analytics, or data visualization tools.
Project Management Professional (PMP) certification, or equivalent certification in program or project management.
Master's degree in business, operations, technology, or a related field, or equivalent combination of education, related experience and/or military experience.

Responsibilities

Lead day-to-day operating cadence across the implementation function, including governance routines, escalations, and cross-functional decision support.
Drive weekly project tracking, scorecards, and executive reporting to monitor schedule, budget, risks, and outcome key performance indicators.
Keep projects on track and on budget by identifying variances early, directing corrective actions, and aligning accountable stakeholders to delivery commitments.
Own the continuous improvement agenda by standardizing intake-to-delivery processes, reducing handoff inefficiencies, and applying lessons learned across implementation workflows.
Lead AI enablement efforts by identifying high-value use cases, supporting deployment of AI-enabled tools including unframe.ai, and scaling capabilities that improve quality, speed, and operational efficiency.
Direct current-state and future-state process mapping, gap analysis, requirements definition, and control point design to support scalable and compliant process improvements.
Translate business needs into roadmaps, requirements, and execution plans, and communicate progress, priorities, and outcomes to senior leaders through clear reporting.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.