Director, Business Planning & Operations CALA
About The Position
This role is located at our corporate office in Miami, FL or Remote. This is your chance to be part of our Hotel Operations team! You will support the Caribbean and Latin America (CALA) region and be responsible for driving the execution of key regional and enterprise priorities across a rapidly growing portfolio. As the Director, Planning and Business Operations, CALA you will lead cross-functional initiatives that enhance the guest experience and operational performance across Hilton's managed hotels in the region. Reporting into the Americas Planning and Business Operations team, you will serve as a key partner to the SVP and Area President, CALA, helping to coordinate, track, and drive execution of the most important regional priorities. You will build strong relationships across corporate and hotel teams to ensure effective implementation of annual initiatives, facilitate clear communication across stakeholders, and translate data into actionable insights that support performance improvement and informed decision-making.
Requirements
- Eight (8) or more years of experience
- Five (5) years of project management experience, including strategic initiative implementation and partner communication
- Five (5) years of hospitality experience
- Proficient in Microsoft Suite
- Travel up to 35%
- Bilingual fluency in English and Spanish (written and spoken)
Nice To Haves
- BA/BS Bachelor's degree
- On-property hotel experience at the Director level
- Experience navigating a corporate matrix environment
Responsibilities
- Lead, coordinate, and drive the strategy, project management, and implementation of short- and long-term initiatives aligned with regional and enterprise goals.
- Track progress toward goals by collaborating with partners, provide regular status updates to the SVP and Area President, CALA, and build initiatives from creation through completion.
- Proactively identify risks, escalate issues when appropriate, remove obstacles, and help ensure successful execution of key initiatives.
- Prepare executive-level materials and presentations for operations leadership meetings, synthesize complex information into clear recommendations, track follow-up actions and delivery of outcomes.
- Act as a trusted advisor and strategic partner to the SVP and Area President, CALA, supporting prioritization of initiatives and ensuring leadership decisions are translated into execution.
- Collaborate with the Americas Planning and Business Operations team to implement initiatives, share best practices, and drive greater connectivity within the Americas region and across the enterprise.
- Engage with cross-functional teams to ensure property-level and Hotel Operations team feedback is integrated into corporate initiatives.
- Build strong relationships across Operations, Development, Commercial, Finance, HR, Brand, and other enterprise functions to drive alignment and execution of regional priorities.
- Develop clear strategies, recommendations, and data-driven business cases to support CALA initiatives and leadership-decision-making.
- Own and project manage priority initiatives as identified by the enterprise and SVP and Area President, CALA, ensuring clear accountability, timelines, and outcomes.
- Partner with CALA senior leadership and their teams to develop executive-level deliverables, presentations, and briefing materials to inform and update key stakeholders.
- Use data and analytics across operational, commercial, financial, guest satisfaction, and development metrics to provide regular updates on strategic initiatives and performance trends.
- Serve as a connector between enterprise and CALA leadership teams to ensure alignment, informed decision-making, and representation of CALA priorities across major enterprise initiatives.
- Support implementation of enterprise programs, partnerships, and activations across hotels in the region, ensuring successful adoption and execution.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Hilton Annual Incentive (Bonus) Plan
- Company's long-term incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
