Director, Business Operations

NICE•Hoboken, NJ

9h•Hybrid

About The Position

NiCE is seeking a strategic, proactive, and results-driven Director, Business Operations – You will play a critical role in structuring the GTM for the Americas sales team, and in providing insights to executive leadership through data analysis of team performance and existing processes. This leader will play a pivotal role in translating regional business strategy into actionable plans, aligning cross-functional efforts, and driving operational excellence across a high-performing and fast-paced organization. As a member of the Americas Business Operations leadership team, you will lead end-to-end go-to-market planning and operational execution across the region. This includes ownership of annual planning, forecast cadence, business reviews, and QBRs—ensuring strategic alignment and accountability across Sales, Marketing, Product, Finance, HR, and Enablement. The ideal candidate is a proactive problem solver with strong business acumen, capable of anticipating operational needs and taking initiative to drive meaningful outcomes. This leader will manage a team of at least two Sales Operations professionals and partner closely with senior stakeholders to drive cross-functional collaboration and performance. Proficiency in tools such as Salesforce and Power BI is essential to enable data-driven decision-making and operational transparency. The role offers flexibility in location, with limited travel requirements, making it well-suited for a leader who thrives in a hybrid or remote environment.

Requirements

8+ years of experience preparing complex operational and business analysis experience– preferably sales operations experience
Experience in collaborating with business leaders and key stakeholders to deliver data-driven efficiency improvements
Deep understanding of enterprise sales motions, go-to-market strategies, and cross-functional business dynamics
Advanced analytical and problem-solving capabilities, with a strategic mindset and exceptional communication skills
Self-starter with a proactive, adaptable approach and proven success operating in fast-paced, ambiguous environments
Excellent data management and analysis capabilities
Excellent presentation and communication skills
Bachelor's degree required

Nice To Haves

Experience in a global technology company; Enterprise software company experience is strongly preferred
MBA or relevant advanced degree preferred

Responsibilities

Strategic Advisor to Sales Leadership
Serve as a trusted operational partner to Sales leaders in the Americas, providing insights and recommendations on strategic initiatives, performance trends, and business priorities.
Sales Operations & Process Optimization
Identify and implement enhancements to operational processes, sales effectiveness, pipeline management, and resource allocation to improve business performance and scalability.
Partner with sales management and sales executives in supporting day-to-day operational decisions such as go-to-market plans, accounts coverage, quota assignments, internal mobility, product assignments and territories structuring
Involvement in developing, tracking and monitoring sales related KPIs such as pipeline generation, pipeline growth and development, and sales teams productivity to improve internal processes
Present insightful business insights on an on-going basis to the Sales management team, operational improvement areas, and enforce implementation across sales
Data-Driven Decision Support
Enable operational transparency and performance improvement through accurate, timely dashboards, KPIs, and actionable insights using platforms like Salesforce and Power BI. Evaluate sales trends, records and performance by territories and product offerings against sales quotas at a regional, segment, territory and individual sales executive level to drive efficiency and improvements in our business operations
Executive Level Communications
Effective communication and partnership with senior executives and sales leadership
Team Leadership & Development
Inspire and lead a team of Sales Operations professionals, fostering a high-performance, collaborative, and people-first team culture aligned with NiCE’s core values.