Director, Business Operations – People & Culture

Zscaler•San Jose, CA

9d•Hybrid

About The Position

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Director of Business Operations - People & Culture to join our team. This role is based in San Jose, CA (onsite Tuesday-Thursday), reporting to the VP, People Operations in the People & Culture (P&C) department. As the Director of Business Operations for P&C, you will be the "operating system" for our HR organization, managing our business rhythms to drive execution of our strategy through goal setting and tracking, KPI measurement and insights, and special projects. This role requires dynamic range, navigating seamlessly between high-level strategy and hands-on execution across all functions and levels of leadership. You aren't just managing tasks; you are architecting the cadence, clarity, and accountability that allow our People Leadership Team (PLT) to execute at scale.

Requirements

10+ years of experience in Business Operations or Strategy supporting VP-level leaders
Proven ability to manage complex business rhythms with a sense of urgency and velocity
Demonstrated experience with OKR management and leading end-to-end strategic planning cycles
Strong proficiency in developing data-driven dashboards and executive-level communications
Ability to strategize on an end state while remaining willing to execute tactical details regardless of level

Nice To Haves

Previous experience in a high-growth SaaS environment
Proven track record of navigating and influencing within a global People & Culture or HR organization
Experience practicing asynchronous collaboration to connect disparate department strategies into a cohesive vision

Responsibilities

Act as a strategic partner to the PLT to refine strategy and translate high-level goals into prioritized quarterly actions.
Orchestrate the business rhythm by leading OKR management, facilitating high-impact executive reviews, and operationalizing the annual operations calendar across P&C
Collect, maintain, and monitor P&C’s key performance results thru dashboards to produce rich and relevant insights, and make high-quality data-driven decisions.
Lead critical cross-functional special initiatives and co-create solutions with seniors leaders across Zscaler.
Represent the People & Culture function within the broader business operations community to ensure a "no surprises" environment through proactive collaboration.