Director, Business Operations Management

AbbVie•North Chicago, IL

1d•$160,500 - $305,000•Onsite

About The Position

The Director, Operations Excellence oversees the building, driving, and execution of program operations and continuous improvement to drive operation capabilities, tools, quality, automation, and efficiency. This role will own the execution and management of projects all operations functions and will be responsible for building the synergies between the different lines of business within operations. This role works closely with other cross-functional teams to drive business performance, sits on the leadership team of operations, and is a key contributor to the organization’s performance.

Requirements

Bachelor’s degree in health sciences, business technology, general business administration. MBA or equivalent experience preferred.
15+ years in customer service, call center, access and reimbursement HUB management or related field.
Demonstrated success in leading large teams and working with various stakeholders to achieve mutual goals.
Agile and flexible with regards to changing priorities and business needs.
Experience working in a complex and matrix environment.
Deep understanding of data governance programs and policies.
Strong people management skills and communication skills, both oral and written.
Strategic thinker; able to influence without formal authority.
Anticipates risks and provides mitigation options.

Nice To Haves

MBA or equivalent experience preferred.

Responsibilities

Leads the shared services strategy and execution for the different lines of business supported by operations. This segment of the role is focused on transformation, processes, systems to enable greater value delivery and improved executional efficiency at AbbVie.
Partners with other operations directors and AbbVie stakeholders to develop and deliver operations strategy and drive sustainable value while mitigating risks.
Leads the development of the strategic roadmap for systems and insights transformation in collaboration with the extended leadership team, and internal AbbVie stakeholders.
Acts as process Subject Matter Expert and liaison between business and support functions to execute operational strategies.
Manages all internal and external stakeholders' data and insight requests.
Looks for opportunities to leverage system and processes among the different business units and is responsible for creating strategy and executing strategy for implementing synergies.
Champions and sustains a robust continuous improvement infrastructure allowing near real time program improvements with cross functional collaboration so learnings are shared across the portfolio.
Leads and drives execution of overall operations initiatives, coordinating project prioritization and resource allocation.