Director Business Operations - Digital Marketing

Palo Alto Networks•Office - USA - CA - Headquarters, CA

2d•$196,000 - $269,000•Onsite

About The Position

The Director Business Operations - Digital Marketing owns the operational rhythm of the business and coordinates strategic initiatives for the Digital Marketing organization at Palo Alto Networks. Reporting directly to the SVP, Global Digital Marketing, you will act as a critical force multiplier for the SVP serving as the trusted representative across the organization, translating executive vision into execution, and keeping the business running smoothly. We are seeking a high-caliber strategic operator to bridge the gap between high-level marketing vision and end-to-end execution across global teams. In this role, you will lead day-to-day business cadence, drive executive-level projects, and partner closely with the Digital Leadership team and Digital Strategic Operations team to execute cross-functional programs. You will help modernize our digital marketing strategy, assure achievement in Digital KPIs and its connectivity to the Marketing and Company goals, instill data-driven decision-making, and align teams, remove friction and carry through the exec key priorities, ensuring cohesive execution at scale.

Requirements

15+ years of experience in Digital Marketing, Marketing Operations, Strategic Operations, or Chief of Staff roles within a global enterprise technology or SaaS company.
Proven track record as a high-impact individual contributor operating as a trusted advisor to senior executives (VP/SVP/C-Suite) and influencing cross-functional stakeholders without direct authority.
Strong ownership mindset with a reputation for identifying risks before they escalate to the SVP’s and CMO’s desk, arriving with structured analysis and clear decision frameworks.
Absolute integrity and experience handling sensitive operational decisions, organizational changes, budget allocations, and executive communications.
Exceptional skill in coordinating through central strategy and operations teams (specifically Digital Strategic Operations) to align priorities, track deliverables, and execute programs smoothly.
Strong understanding of modern enterprise B2B SaaS demand generation, digital marketing channels, MarTech/AdTech ecosystems, and lead-to-revenue models.
Comfortable utilizing BI dashboards (e.g., Tableau, Adobe Analytics) to monitor health metrics, pipeline velocity, and marketing performance to inform strategic recommendations.
Strong familiarity with global marketing budgets, ROI tracking, vendor spend, and headcount planning in an enterprise setting.
Exceptional written and verbal communication skills, with a proven ability to synthesize complex operational concepts into compelling strategic narratives.

Responsibilities

Serve as the face and voice of the SVP across Digital Marketing and broader cross-functional teams. Carry through their strategic vision, requests, and priorities to ensure organizational alignment and momentum.
Partner with Digital Marketing leadership and the Digital Strategic Operations team to translate enterprise business objectives into a cohesive, multi-year strategic roadmap. Align Digital Marketing initiatives with Product, Sales, Finance, IT, and broader GTM teams.
Oversee key strategic initiatives from inception through launch, working through cross-functional project leads and functional workstreams to achieve organizational goals.
Author high-impact presentations, board-level materials, strategic memos, and organization-wide communications on behalf of the SVP. Distill complex data into clear, compelling narratives for executive consumption.
Spearhead high-impact initiatives directly such as evaluating new agency delivery models, piloting AI integration into digital workflows, or optimizing global team collaboration.
Strategically partner with Finance and DSO to track and monitor the Global Digital Marketing operating budget and headcount plan. Identify cost-optimization opportunities and implement spend guardrails to maximize ROI.
Partner with HR to champion team culture, talent development strategies, offsites, and internal communications to keep the global team engaged, aligned, and informed.
Work hand-in-hand with the Digital Strategic Operations team and functional leads to resolve systemic bottlenecks across the digital marketing lifecycle and drive program frameworks that balance speed with enterprise stability.
Drive full delivery of Digital KPI, keep all roadmaps from each digital team on time and ensure high quality deliverables.
Own Planning cycles and visibility into Digital Marketing’s plans, budgets and strategy across marketing.