Director, Business Intelligence

Humana

1d • Remote

About The Position

Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem—consumers, members, providers, employers, and brokers—connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Consumer Digital team is a multidisciplinary group focused on solving customer needs while enabling strategic and operational goals. We are seeking a Director of Business Intelligence to guide the strategic decisions supporting our Shopping and Onboarding teams. This role will be accountable for working across teams to deliver actionable insights and manage both strategy and operational reporting in the transformation of shopping experiences enabled by digital technologies.

Requirements

• 10+ years of business intelligence experience, with 7+ years focused on web analytics and customer onboarding
• 5 or more years of leadership experience
• Proven success delivering insights around web analytics, customer onboarding, and customer engagement across digital channels
• Strong understanding of measurement strategies around: Shopping funnel performance, Customer onboarding and task completion, Feature Performance and Testing, Relationship between marketing activities and sales outcomes
• SEO, GEO, web tagging, and other search related tools
• Excellent communication skills with the ability to influence cross‑functional teams and present to senior leadership
• Experience working inside of agile methodologies alongside product, design, and engineering teams
• Experience with leading teams using Adobe’s Customer Journey Analytics platform and PowerBI

Nice To Haves

• MBA or equivalent advanced degree
• Experience in healthcare or insurance industries
• Experience with Quantum Metrics Digital Analytics Platform

Responsibilities

• Partner closely with Product, Design, and Engineering teams to implement a web analytics strategy to measure experience effectiveness and outcomes
• Define KPIs and success metrics for analytics initiatives and track realized operational and financial value
• Collaborate across disciplines and domains to build alignment around outcomes
• Manage the analytics backlog, continuously prioritizing work based on strategic value, feasibility and product needs
• Design and lead an intake and prioritization process, establishing transparent criteria through stakeholder collaboration and evolving the approach based on organizational needs
• Establish service level expectations and communications practices that keep stakeholders informed about request status, timelines and prioritization rationale
• Translate analytical insights into clear, executive ready reports, projections, and presentations
• Develop a high performing team, fostering technical excellence, continuous learning and collaborative culture
• Strengthen shared services partnerships while introducing operating models, processes, and standards that enable company-wide impact
• Navigate organizational complexity and competing priorities with diplomacy, finding win-win solutions where possible and making clear calls when necessary
• Translate technical concepts into business value propositions that resonate with executive and operational stakeholders
• Use your skills to make an impact

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed