Director, Business Intelligence & Performance Strategy - Hybrid AZ

Best Western Hotels & Resorts • Phoenix, AZ

8d • Hybrid

About The Position

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

The Director, Business Intelligence & Performance Strategy is a strategy‑oriented role responsible for transforming hotel‑level and system‑wide performance data into actionable insights that inform enterprise strategy, brand performance, and investment decisions. Acting as a trusted thought partner to executive leadership, the role ensures performance measurement, forecasting, and analytics that support strategic priorities and value creation.

Requirements

• Bachelor’s degree in business, economics, statistics, data science, or a related field; advanced degree preferred.
• 8+ years of experience in business intelligence, strategy, or performance management.
• Demonstrated experience analyzing hotel, multi‑unit, or asset‑based performance, with strong understanding of RevPAR, ADR, and revenue dynamics.
• Proven ability to operate in a strategy‑led, executive‑facing environment.
• Strong analytical, modeling, and data visualization skills (e.g., Power BI, Tableau, etc.).
• Exceptional ability to translate complex performance data into clear strategic insights.

Nice To Haves

• Hospitality, travel, or franchised‑system experience strongly preferred.

Responsibilities

• Strategy‑Led Business Intelligence Serve as a strategic advisor to executive leadership by preparing and interpreting hotel and system performance trends and translating them into strategic insights. Use and ensure analytics help guide and promote key strategic discussions related to brand positioning, portfolio composition, and growth initiatives.
• Strategic Initiatives Management Manage, oversee, and/or execute company strategic initiatives (e.g., hotel development retention and growth strategies; business intelligence reporting). Develop, manage and/or execute detailed project plans and timelines.
• Enterprise Performance & Business Analysis Manage and oversee executive dashboards, scorecards, and performance reporting. Synthesize large, complex data sets into clear narratives that inform strategic discussions and recommendations. Assess key business drivers and deliver insights for enterprise-level decisions (e.g., analysis of brand-level market performance, RevPAR, ADR, occupancy, revenue mix, and contribution metrics across brands, segments, and markets). Support scenario modeling, financial analysis, test versus control, and “what‑if” analyses. Leverage AI tools, industry data, and insights to monitor performance, identify trends, and optimize strategic planning, while proactively synthesizing and sharing these findings with key stakeholders to inform decisions and drive alignment.
• Cross‑Functional & Portfolio Collaboration Partner with Senior leadership, project teams and others to help deliver strategic deliverables and drive team and cross-functional collaboration. Act as a central point of coordination for key performance analytics and development incentive decisions (e.g., key money underwriting). Support preparation of executive, Board-level, and member-facing business cases and presentations. Partner with stakeholders to establish and maintain consistent definitions, benchmarks, and methodologies for hotel and system performance metrics to ensure data accuracy, integrity, and scalability.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director