Director, Business Intelligence and Operations - (Remote)

ACCESS TELECARE• US,

6d•Remote

About The Position

The Director, Business Intelligence & Operations reports to the Senior Vice President, Neurology Operations and plays a critical leadership role in driving operational execution, business intelligence, and analytics across the Neurology Business Unit (NBU). This highly visible position serves as a strategic partner to executive leadership, transforming complex data into actionable insights that support operational excellence, business growth, and exceptional client and patient outcomes. The Director is responsible for ensuring NBU leadership has timely, accurate, and meaningful data to make informed decisions, identify opportunities, monitor performance, and execute strategic initiatives.

Requirements

Bachelor’s degree in business administration, healthcare administration or related field
At least 7 years of relevant work experience, in a healthcare environment, including operational leadership experience
Advanced excel and analytics skills, including data visualization tools
Proficiency with Microsoft Office programs
Proficient interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients
Excellent organizational and time management skills
Demonstrate an understanding of standard clinical procedures, laws and regulations
Ability to work independently, but function as part of a team
Expertise in electronic practice and health record management
Capable of building and interpreting while transforming that intelligence into clear, compelling narratives that drive informed decision-making at every level of the organization
Desire to work in a high-growth, fast-paced environment
Ability to operate with both precision and vision, driving scalable processes
Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
Must be able to remain in a stationary position 50% of the time
Occasional travel for meetings and collaboration

Responsibilities

Serve as a core strategic advisor to the SVP, Neurology Operations and NBU leadership, leveraging data-driven insights to support business unit transformation, growth, and performance improvement
Lead the enhancements of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows
Lead the development and maintenance of advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance
Partner with Finance on forecast modeling, revenue realization tracking, and budget management; support business unit leadership on Monthly Operational Reviews and key executive presentations
Provide analytical support and operational assistance to Operations leadership on strategic investment planning and execution of financial and clinical performance targets.
Identify data quality risks, reporting gaps, and process inefficiencies early; drive mitigation strategies to ensure accurate and timely delivery of analytics products
Monitor KPIs related to provider readiness, implementation timeliness, turnaround times for BD requests, and launch timeline adherence
Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce
Partner with Data Warehouse and Analytics teams to ensure the NBU has access to accurate data, including clinician profiles and service site registries, within Salesforce, TelemedIQ, and other operational platforms.
Design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth inclusive of new program offerings and operation readiness that fosters their success.
Collaborate cross-functionally with Finance, Credentialing, Clinical, and Business Development teams to ensure internal (NBU) partners have the reporting and insights needed for informed decision-making
Effectively lead and develop direct reports, ensuring alignment to goals and overall NBU objectives
Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management
Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions