Director, Business Insights Delivery & Analytics Product Owner

Travelers • Hartford, CT

1d

About The Position

Travelers’ Claim Business Intelligence & Analytics (CBIA) team is seeking a strategic Business Insights Delivery practitioner and team leader to set the vision, roadmap, and backlog for a portfolio of claim data and insights products. The role partners with Claim leaders, data engineering, architecture, and enterprise data and governance partners to shape solutions, encourage adoption, and verify that delivered products improve outcomes.

The Director serves as Product Owner for engineers and analysts in an Agile insights delivery environment, defining and stewarding analytic products that affect the Claim business. The role also helps establish how the team works, incorporating AI-native practices into product discovery, delivery, and the analytic development lifecycle. The team builds data assets, dashboards, and visualizations that turn data into useful insights and help the business improve productivity, efficiency, and customer and agent experiences.

The Director sets strategic direction so technical capabilities support long-term business partner roadmaps, develops complex data stories, and presents them to management to support decision-making. The role negotiates solutions with business partners that align portfolio capabilities with business value and coordinates with internal and external partners to prevent redundant delivery and support efficient execution. The position may direct a team of data and analytic professionals.

Requirements

• Bachelor’s degree or five years of equivalent experience with business intelligence tools, techniques, manipulation, or a related area.
• Excellent communication skills and ability to interact with all levels of management.
• Ability to quickly understand Travelers’ business strategy and plan objectives and align them with enterprise goals.
• Strong technical understanding of delivery methods and platforms, including their use and purpose.
• Ability to set data and information delivery strategies.

Responsibilities

• Plan objectives and milestones for long-term strategy, including dependency mapping, business partnerships, and timelines across supported portfolios.
• Determine which value components need to be delivered to meet business partner and internal goals and objectives.
• Lead intake of business demand and assess value for alignment with long-term roadmaps.
• Work with business partners to design an insights portfolio that addresses their goals and objectives.
• Partner with leaders across lines of business to assess and adopt new Decision Analytics and Insights capabilities.
• Drive business partner adoption of insights delivery solutions, including reporting, guided analytics, self-service, embedded, augmented, and data-as-a-service capabilities.
• Ensure team structure and skills are sufficient to deliver and maintain value over time.
• Balance dependencies with internal and external organizations to ensure value delivery plans can be met.
• Provide use cases for tool assessment.
• Coach and support skill development for the team, including team leaders.
• Align solution design with enterprise data management, security, and governance controls.
• Develop complex data stories and present them to management to support sound decision-making.
• Negotiate optimal solutions with business partners that align portfolio capabilities with business value.
• Coordinate with internal and external partners to avoid redundant delivery and support efficient execution.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: annual 401(k) contribution from Travelers when an employee makes a payment toward student loan debt.
• Pension Plan funded 100% by Travelers.
• At least 20 days of annual paid time off.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director