Director Business Development

Haverhill Behavioral Health•Haverhill, MA

About The Position

Grow lines of service as defined by management by developing/retaining referrals from physicians and other key non-physician referral sources. This role involves collaborating closely with hospital discharge planners, social workers, case managers, physicians, management, and education staff to generate referral sources. The Director will work collaboratively with all levels of facility and division sales leadership to support the organization's mission and revenue goals by selling service line attributes, processes, and outcomes to consumer, physician, and market facility groups/individuals. They will also build strong collaborative relationships with admissions/intake, develop and implement comprehensive marketing plans to increase revenues and profits, and ensure referral priorities align with organizational goals. The role requires expeditiously documenting all activity in the company's Customer Relationship Manager (Salesforce), evaluating market demographics, and collaborating with division/market physician services and facility leaders to develop sales and retention strategies. The Director will execute these strategies, continuously modifying them for quality outcomes, and successfully close new referral sources through face-to-face meetings, ensuring a thorough understanding of services. Regular reporting on trends, opportunities, and obstacles is expected, as is staff management including hiring, development, training, performance management, and communication.

Requirements

Bachelor’s degree required.
Five or more years’ related experience in healthcare business development role required.
One or more years’ supervisor experience required.
Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

Nice To Haves

Master's degree preferred.
Experience may be accepted in lieu of degree as approved by VP Business Development

Responsibilities

Collaborate closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
Work collaboratively with all levels of facility and division sales leadership to support the organizations mission and revenue goals by selling of service line attributes, processes and outcomes to consumer, physician and market facility groups/individuals.
Work closely with hospital discharge planners, social workers, case managers, physicians, management, inpatient unit and education staff to generate referral sources.
Collaborate with facility and division leaders, to evaluate, analyze and interpret market utilization data for facility service lines.
Build strong collaborative relationship with admissions/intake.
Develop and implement a comprehensive internal and external marketing plan that would increase revenues and profits for facility.
Ensure that referral priorities are identified and in line with the vision and strategic goals of the organization.
Expeditiously document all activity in company Customer Relationship Manager (Salesforce).
Evaluate, analyze and interpret market demographics, including population, age, gender, race and projected trends for patient populations.
Collaborate with division and/or market physician services, facility leaders and medical staff leadership to develop sales and retention strategies for facility services.
Execute referrals and retention strategies/plans effectively, continuously modifying strategies and plans to ensure quality outcomes and results for referral sources and facility.
Successfully close new referral sources and complete face-to-face meetings with referral sources ensuring a thorough understanding of services available. Complete follow-up meetings with referral sources as needed.
Prepare and present regular reports, identifying trends, additional referral opportunities and obstacles to retention and growth.
Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Perform other functions and tasks as assigned.