Director Business Development - Tarzana, CA OR Mission Hills, CA

Providence•Los Angeles, CA

6d•Hybrid

About The Position

The Director, Business Development, creates healthcare value initiatives related to physician services, including Providence-affiliated physician integrated delivery operations, development and implementation of new opportunities to create new physician delivery models in existing and contiguous markets. Delivers key strategic initiatives related to creating Healthcare Value growth initiatives that drive volume and profitability, including integrated delivery operations, development and implementation of clinical programs and care delivery in existing and contiguous markets, growth of existing targeted services, and the identification and evaluation of launching new business opportunities. This role encompasses developing business plans, operating and capital budgets, variance analysis, implementation plans, marketing strategies, and dashboards/balanced scorecards to measure performance, including volume, quality, customer satisfaction, and financial indicators. The Director prepares for and delivers executive and board level presentations and fosters relationships with governing boards and community leadership to support strategic decision making, organization alignment and growth initiatives. The Director's primary areas of responsibility include developing and building stronger physician relationships with to create alignment with Providence Health & Services (PH&S). In addition, the Director manages and develops relationships with medical groups, IPAs, and health plans; grows existing programs and services; and evaluates and launches new programs and services. Responsibilities include the retention and recruitment of excellent physician partners that enhance the quality of clinical care provided to the ministries served. The position serves as a physician advocate and ombudsman, developing and managing communication between physicians and PHCMC. The Director works closely with Administration, Medical Staff leadership, and Clinical Program Directors to identify physician recruitment needs and priorities based upon community need, Emergency Department coverage requirements, business strategies, and market opportunities, as well as in-depth knowledge of state and federal regulations for physician recruitment to ensure compliance with all regulatory and PH&S Legal Affairs guidelines.

Requirements

Bachelor's Degree in Business, Healthcare Administration, Marketing, Clinical Science, or related field.
10 or more years of progressive management experience.
5 years of management experience in healthcare business development, strategic planning, and marketing.
Experience preparing detailed business plans and pro formas.
Demonstrated experience with overall business analysis, including marketing, quality, and financial data.
Solid financial background gained through both operational and business planning experience.
Experience in developing strategic plans and initiatives.
Demonstrated knowledge of healthcare market research, program development, business modeling, and marketing.
Demonstrated working knowledge of national healthcare trends, multi-disciplinary professional practice models, reimbursement principles, information systems, cost management, quality management, and customer service needs.
Strong presentation and interpersonal skills that display a presence of leadership in a wide range of settings.
Ability to establish strong team relationships and build trust and open communication with executives, managers, physicians, employees, patients, and visitors.
Ability to lead assessment, analysis, design, and decision of strategic issues using participative planning and decision-making processes.
Ability to process information and adapt quickly to a changing healthcare environment.
Ability to manage change, promote positive interpersonal relations, and an understanding of physician alignment techniques and programs.
Ability to conduct multiple projects simultaneously.
Ability to meet strict deadlines.
Well organized and follows through with details.
Ability to represent PHCMC and PH&S in public settings.
Ability to maintain good relations both inter- and intra-departmentally.

Nice To Haves

Master's Degree
Leadership of major clinical operations
Physician and medical group integration experience

Responsibilities

Collaborates with Valley Service Area leadership to develop and execute regional growth strategies while ensuring alignment between local ministry priorities and broader service area objectives.
Participates in service area growth initiatives involving network integration, access optimization, ambulatory expansion, and clinical institute development.
Develops and implements strategies to optimize referral capture, retention, leakage reduction, network integrity, and physician access.
Works with physicians, medical groups, operational leaders, and service line teams to improve referral pathways and strengthen Providence's integrated delivery network.
With Hospital and Medical Staff leadership, develop, implement, and monitor physician alignment, integration, recruitment and retention plans consistent with hospital needs across all medical and surgical programs, to fulfill ED Panel requirements, support existing physician practice growth, succession/transition planning and geographic expansion, and support strategic priorities including ambulatory and medical office building development in existing and new geographic markets.
With Hospital Administration and Clinical Program Directors, oversee service line development and implementation including joint ventures, partnerships, alliances, and other hospital affiliations.
Monitor and educate leadership regarding Payer Mix, including Managed Care and Service Line Trends.
Collaborate with Hospital Administration, CSO, Managed Care and others to identify and develop relationships with new Medical Groups/IPAs that diversify managed care and physician portfolio and expand the referral base for services.
Collaborate with CFO and COO to model business cases, pro formas, strategic and financial plans to ensure fiscal viability of operational plans.
Establish collaborative business, financial and clinical metrics.
Develop relationships within and outside PH&S for the formation of a service line continuum of care for PHCMC through various key constituencies such as patient and community, physicians, PH&S, competitors, and payors.
Work collaboratively with physician leadership in all aspects of Clinical Program development and implementation.
Ensure alignment and support of strategic priorities, maintaining strong, collaborative relationships in order to better understand the needs, requirements or other factors related to Clinical Programs.
Partner with key stakeholders to promote consumer marketing strategies based on assessment of community needs that support physician practice and clinical program growth.
Ensure comprehensive business plans, operating and capital budgets, variance analyses, implementation plans, business cases and marketing strategies, and dashboards/balanced scorecards that measure performance, including volume, quality, customer/patient satisfaction and financial indicators, are in place to enable the successful transition and hand-off to the operational management team.
Integrate the alignment of Clinical Program objectives and operational goals into strategic and financial planning using business case and market assessments.
Identify, evaluate, develop and implement new business growth opportunities, including developing business plans, budgets, pro-formas, implementation plans, and performance measurement tools with the assistance and guidance of the CSO, Clinical Program Directors, and others, as appropriate.
Work with Decision Support to develop systems for tracking and analyzing volume, revenue, payer mix, financial performance (including ROI for new technologies and programs), customer satisfaction (patients, physicians), quality outcomes, and other relevant metrics for physicians, medical groups/IPAs, and new programs.
Work with Marketing & Public Relations to develop a marketing approach and plan for new services, which supports physician practice and clinical program growth.
Collaborate with Clinical Program Directors and Managed Care to identify opportunities with health plans, medical groups and IPAs to drive new business, including Center of Excellence contracts and new payment models.
Gather market intelligence on competitive healthcare organizations within the service area to keep management aware of changing market conditions.