Director, Business Banking Relationship Manager, Boston, MA
About The Position
The Director, Business Banking Relationship plays a vital role in the Santander banking experience by acquiring, retaining, and expanding banking relationships of both business and consumer clients. This role requires an in-depth knowledge of products and services, as well as an understanding of competitors and their offerings. The position involves developing, advising, managing, and retaining client relationships, as well as business development of new commercial client relationships. It also requires developing internal relationships to provide comprehensive financial solutions to clients from all areas of the bank, advising clients on financial strategies, staying informed about banking industry trends, and handling customer service issues by conducting research, taking ownership, and following up until resolution.
Requirements
- Bachelor's Degree or equivalent work experience: Business, Finance, Economics, or equivalent field.
- 12+ Years Business Banking Relationship Manager role and/or related Business lending experience.
- Engage in community relationships and activities for business development.
- In-depth knowledge of banks, credit and deposit products.
- Ability to understand and interpret financial statements and cash flow analysis.
- Superior analytical, consulting and negotiating skills.
- Recognizes cross-sell and revenue generating opportunities.
- Ability to manage existing portfolio.
- Excellent communication, presentation and reasoning skills.
- Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
- Ability to coach and mentor other team members.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience in Microsoft Office products.
Responsibilities
- Develops, advises, manages and retains client relationships.
- Business development of new commercial client relationships.
- Develop internal relationships in order to provide comprehensive financial solutions to clients from all areas of the bank.
- Advises clients on financial solutions and strategies.
- Be aware of banking industry and industry specific trends.
- Handle customer service issues by conducting research, taking ownership and following up with on a daily basis as necessary until conclusion.
Benefits
- Fair and competitive rewards package
- Benefits designed to support you, your family and your well-being, now and into the future.
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What This Job Offers
Job Type
Full-time
Career Level
Director
