Director, Business Banking Relationship Manager, Albany, NY (REMOTE)

Banco Santander•Albany, NY

3d•Remote

About The Position

The Director, Business Banking Relationship plays a vital role in the Santander banking experience by acquiring, retaining, and expanding banking relationships of both business and consumer clients. This role requires an in-depth knowledge of products and services, as well as an understanding of competitors and their offerings. The position involves developing, advising, managing, and retaining client relationships, as well as business development of new commercial client relationships. It also requires developing internal relationships to provide comprehensive financial solutions to clients from all areas of the bank. The Director will advise clients on financial solutions and strategies, stay informed about banking industry and industry-specific trends, and handle customer service issues by conducting research, taking ownership, and following up daily until resolution.

Requirements

Bachelor's Degree or equivalent work experience in Business, Finance, Economics, or equivalent field.
12+ Years in a Business Banking Relationship Manager role and/or related Business lending experience.
In-depth knowledge of banks, credit and deposit products.
Ability to understand and interpret financial statements and cash flow analysis.
Superior analytical, consulting, and negotiating skills.
Recognizes cross-sell and revenue generating opportunities.
Ability to manage existing portfolio.
Excellent communication, presentation, and reasoning skills.
Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Ability to coach and mentor other team members.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Engage in community relationships and activities for business development.
Be aware of banking industry and industry specific trends.

Responsibilities

Acquiring, retaining, and expanding banking relationships of both business and consumer clients.
Developing, advising, managing, and retaining client relationships.
Business development of new commercial client relationships.
Developing internal relationships to provide comprehensive financial solutions to clients from all areas of the bank.
Advising clients on financial solutions and strategies.
Handling customer service issues by conducting research, taking ownership, and following up on a daily basis as necessary until conclusion.