Director, Business Applications

USAA•San Antonio, TX

4d•Remote

About The Position

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications , you will manage analytical, business, and technical support functions related to strategic business functions, processes, and applications. Provide strategic direction to teams and processes supporting business analytics and decision making processes including business, technology, and process improvements.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 or more years experience working in an analytical or technology support position
3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity.

Nice To Haves

Property & Casualty (P&C) Insurance Distribution experience.
P&C Independent Agency experience.
P&C Brokerage experience.
Insurance CRM and Agency Management Systems experience.
Agile experience.
Salesforce experience.

Responsibilities

Direct human and technical resources supporting business processes and applications, taking into account current and future business needs and opportunities.
Manage the identification, research, and analysis of business, process, and technology opportunities.
Provide direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes.
Oversee advisory processes and provides high level consulting with customers on matters related to overall business analytics and decision support solutions.
Ensure that team maintains understanding of business processes, supporting applications, and strategic direction.
Collaborate and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified.
Manage team projects and activities using project management methodology.
Direct independent research of complex business issues requiring expert level knowledge of business principles and theories.
Lead/participate in development and/or maintenance of complex business analytics and decision support solutions.
Provide work direction and coaching for employees in group, and makes pay and performance decisions for staff.
Develop and tracks metrics appropriate for projects and processes.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.