Director, Business and Data Analytics

USAA•Tampa, FL

3d•$164,780 - $314,960•Hybrid

About The Position

As a dedicated Director, Business and Data Analytics for the Voice of Member Program (Bank and Insurance), you will be responsible for the development and implementation of multiple Data and Analytics sub-functions within a Function or Line of Business that may include: Information Strategy and Architecture, Information Management, Information Governance, Information Delivery Analytics & Insights Delivery, and Support. Lead the short-term and long-term strategy and vision of the assigned sub-functions for the Function or Line of Business working with peers to set objectives across the different sub-functions that align with enterprise strategies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position.

Requirements

Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field; OR 4 years of relevant education and/or experience.
8 years data and analytics related experience, generating results in a complex financial services organization.
3 years of people leadership experience in building, managing and/or developing high-performing teams.
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
Experience leading projects using Agile methodologies.
Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
Proven ability to tell a story through data and communicate effectively with executive level leadership.

Nice To Haves

Experience building and leading teams using advanced analytics and data science solutions derived from member feedback and Voice of Customer (VoC) CX data to inform business strategy and decision-making.
Ability to assess and shape business questions and recommend and build analyses that synthesize member feedback insights with operational, behavioral, financial, and market data to provide a comprehensive understanding of member experiences and outcomes.
Excellent communication skills and ability to translate data and trends into digestible narratives for stakeholders and senior leaders, driving visible business outcomes
US military experience gained through military service or gained as a military spouse / domestic partner.

Responsibilities

Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with Function or Line of Business data storage, data preparation, data exploration, information governance, analytics and information delivery.
Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-functional partners.
Responsible for successful end to end process of information management, analytics and delivery.
Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans.
Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.
Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.