Director, Building Operations
About The Position
The Director of Building Operations provides strategic and operational leadership for the assigned campus building portfolio. The director leads the Zone Operations Manager layer and, through the reporting hierarchy, ensures that Area Operations Managers, Building Operations Managers, part-time, and their student teams deliver consistent building care/cleanliness, event support, safety, customer service, and operational excellence. The position establishes standards and priorities, aligns resources to campus needs/strategic objectives, develops leaders, manages risk and budgets, and serves as a senior Building Operations liaison to Physical Facilities, building representatives, colleges, ecclesiastical representatives, and other university partners. The role requires a visible, field-oriented leader who regularly walks buildings, observes operations, analyzes data, coaches managers, engages customers/patrons, and responds decisively to changing conditions. The director is accountable for translating university and department priorities into measurable service outcomes across the portfolio. The last day to submit an application for this position is October 11th by 11:59pm MST.
Requirements
- A firm commitment to the mission of BYU.
- A Bachelor's degree OR 6+ years of upper-level management experience.
- 8+ years of professional experience in building operations/custodial operations on a large university campus.
- 8+ years of progressive supervisory/management experience, including at least some experience in upper-level management/leadership.
- Demonstrated experience leading through subordinate managers or across multiple buildings, sites, teams, or operating units.
- Experience managing operating or labor budgets, equipment portfolios, capital or facility projects, and service-level performance measures
- Ability to analyze operating data, budgets, staffing, inspections, customer feedback, and work-order information to set priorities and improve outcomes.
- Knowledge of building operations, custodial services, floor and carpet care, event setup and removal, snow and ice response, access and lockup practices, work-order processes, and building service standards.
- Knowledge of equipment, chemical use, hazards, cleaning methods, restroom sanitation, public safety, emergency procedures, building evaluations, and security protocols sufficient to guide managers and evaluate results.
- Ability to lead through a multi-level organization, establish clear expectations, coach managers, make sound decisions, manage conflict, and hold people accountable with respect and professionalism.
- Strong written, verbal, interpersonal, presentation, and customer-service communication skills; ability to communicate effectively with employees, students, building representatives, and senior leaders.
- Working knowledge of computer applications and administrative systems used for schedules, timekeeping, inventories, budgets, purchasing, work orders, inspections, incident reports, and communication.
- Experience with continuous-improvement methods, service-level reporting, or enterprise work-management systems.
Nice To Haves
- Bachelor’s degree in facilities management, business, operations, public administration, or similar field
Responsibilities
- Provide Strategic Direction: Set vision, priorities, operating standards, and service expectations for the portfolio in alignment with university and Physical Facilities objectives; coordinate decisions with the Building Operations leadership team.
- Manage Service Quality: Establish standards for cleanliness, presentation, event readiness, safety, security, sustainability, customer service, and response time; review measures, inspections, work orders, labor utilization, customer feedback, and safety information to identify risks and opportunities.
- Operational Planning: Coordinate plans for events, seasonal conditions, construction, occupancy, emergencies, security, and severe weather; maintain coverage, on-call, emergency, and communication protocols.
- Ensure Service Delivery: Ensure service requests, work orders, projects, and building issues are prioritized, tracked, communicated, and completed; resolve escalated concerns and maintain relationships.
- Leadership: Lead, coach, mentor, and hold Zone Operations Managers accountable; develop management pipelines and ensure recruitment, onboarding, training, scheduling, evaluation, recognition, compensation, and performance-management practices.
- Financial and Asset Stewardship: Manage delegated labor, operating, supply, equipment, and project budgets; identify variances and ensure equipment and supply acquisition, allocation, inventory, maintenance, lifecycle replacement, and surplus.
- Safety, Compliance, and Administration: Ensure safe work practices, regulatory compliance, incident reporting, hazard correction, accessibility, and sustainability; communicate, maintain records, support committees, pursue improvement, attend training, and perform duties as assigned.
Benefits
- 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
- Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
- Employee assistance program, available to the employee and all members of their household
- Tuition benefits for employees and eligible family members
- Access to athletic facilities
- Excellent medical/dental benefits
- Short/long-term disability benefits
- Paid parental and maternity leave
- Wellness Program
- Free on-campus parking
- Free UTA passes for employees, spouses, and qualified dependents
- Discounts at the BYU Store and for many events at BYU
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
