Director, Board Operations

HOOPP (Healthcare of Ontario Pension Plan) • Toronto, ON

4d • Onsite

About The Position

Reporting to the Vice President, Board Secretariat within the Office of the CEO, the Director, Board Operations leads Board operations and governance services for HOOPP's Board of Trustees and its Committees. The role is responsible for the delivery and continuous improvement of the governance operating model supporting the Board and its Committees, overseeing Board and Committee planning and execution, governance and operational processes, and governance administration to enable effective oversight, informed decision-making, and strong governance practices. The Director also drives governance modernization through the adoption of governance technologies and AI-enabled solutions.

Requirements

• 15+ years of relevant experience in Board governance, corporate governance, or related roles, including senior leadership experience, with strong knowledge of governance practices, Board operations, and governance requirements within complex organizations, ideally in the pension or financial services sector.
• Experience supporting Boards, Board Committees, and senior executives through effective governance processes, Board operations, and the delivery of high-quality governance materials and services.
• Experience leading governance transformation, modernization, and continuous improvement initiatives, including leveraging governance technologies, document management systems, and AI-enabled solutions to enhance governance effectiveness and operational efficiency.
• Demonstrated ability to lead multiple priorities simultaneously, drive execution, manage complex governance processes, and deliver high-quality results in a fast-paced executive environment.
• Strong strategic thinking, judgment, and problem-solving skills, with the ability to manage confidential matters, navigate complexity, and deliver practical, business-focused solutions.
• Exceptional communication, stakeholder management, and organizational skills, with the ability to influence and collaborate across all levels of the organization, supported by advanced proficiency in Microsoft Office Suite and related tools.
• A collaborative, team-oriented mindset aligned with HOOPP’s values.

Nice To Haves

• An undergraduate degree in Business Administration, Governance, Public Administration, Law, or a related field, as well as a Governance Professionals of Canada (GPC) designation or equivalent governance certification, are considered assets.

Responsibilities

• Lead the day-to-day operations of the Board Secretariat, ensuring the effective delivery of governance services and support to the Board of Trustees and its Committees.
• Manage the planning and execution of Board and Committee meetings, including agendas, annual calendars, workplans, materials, logistics, and post-meeting follow-up.
• Partner with senior leadership and their teams to coordinate the development, review, and delivery of Board materials that support effective decision-making and oversight.
• Serve as recording secretary to the Board and its Committees, ensuring the accuracy, integrity, and completeness of meeting minutes, decisions, and official records.
• Maintain Board records and governance documentation, ensuring compliance with governance standards, record retention requirements, and confidentiality obligations.
• Provide governance advice and guidance to the CEO, Board Chairs, executive leadership, and key stakeholders on Board processes, governance practices, and emerging developments.
• Facilitate communication, coordination, and information flow among the Board, the Office of the CEO, and management, ensuring the timely and effective execution of Board and Committee activities.
• Build strong working relationships across the organization to support governance priorities and ensure the timely execution of Board and Committee activities.
• Execute Board and Committee effectiveness initiatives, including evaluations, governance reviews, action tracking, and continuous improvement activities.
• Support the development and maintenance of governance frameworks, policies, mandates, and operating guidelines to ensure alignment with governance requirements and leading practices.
• Develop governance reporting, metrics, and analytics to support accountability, decision-making, and ongoing improvement.
• Participate in corporate governance initiatives and provide governance support on enterprise projects and strategic initiatives, as required.
• Lead and deliver governance-related projects, including the implementation of new tools, technologies, and process improvements that enhance efficiency and the Board experience.
• Champion the adoption and optimization of governance technologies, including Board portals, digital tools, and AI-enabled solutions.
• Manage the Board Secretariat budget and cost center, including annual planning, forecasting, and expense oversight.
• Oversee Board member administration, including compensation, expenses, onboarding, offboarding, education programs, and Board-related events, while partnering with internal stakeholders to ensure the Board has the infrastructure and support required to operate effectively.

Benefits

• high-performance, people-focused culture
• commitment that equity, diversity, and inclusion are fundamental to our work environment and business success
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning
• membership in HOOPP’s world class defined benefit pension plan
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

What This Job Offers

• Job Type: Full-time
• Career Level: Director