Director BMH Outpatient Operations

Children's Healthcare of Atlanta•Brookhaven, GA

8d•Onsite

About The Position

Children’s Healthcare of Atlanta seeks a strategic and collaborative leader to serve as Director, Behavioral Mental Health Outpatient Operations. This position offers an exciting leadership opportunity at one of the largest and foremost children's healthcare systems in the U.S. Reporting to the Vice President, Behavioral and Mental Health, the Director, Behavioral and Mental Health (BMH) Outpatient Operations is responsible for the delivery and success of the overall, system-wide portfolio of ambulatory behavioral and mental health initiatives. This leader will provide direct operational, strategic and financial leadership as well as effective management and accountability for the daily operations of Children’s Behavioral and Mental Health multi-year plan across all campuses. The director will oversee and lead the implementation of the plan in collaboration with Vice President Behavioral and Mental Health, Division Chief, system leaders and medical directors. They will work in partnership with internal and external stakeholders to ensure strategically focused, high-quality services are delivered to patients, families, and employees. They will be charged with preparing for and participating in senior level discussions regarding strategic and operational direction for Behavioral and Mental Health services.

Requirements

Minimum of 8-10 years of practice operations or healthcare operations experience
Proven experience leading a high performing team
Experience in managing and leading healthcare operations in an ambulatory setting
Ability to think strategically and act tactically, transitioning business needs into actionable items
Must have data and information management acumen and the ability to make data informed decision
Advanced oral and written communication skills with attention to detail, presentation skills and a strong executive presence
Works well both with and through others
Engages multiple levels of experts and leaders
Comfortable with ambiguity
Skilled in change management
Driven to execute, but sensitive to politics and interpersonal dynamics
Demonstrates analytical reasoning skills
Demonstrates sound financial acumen
Willing and able to quickly learn new systems
Track record implementation and doing whatever it takes to deliver results
Demonstrates learning agility and flexibility
Demonstrates high processing skills

Nice To Haves

Experience as a clinician in behavioral and mental health (licensure type and practice setting agnostic)
Experience in managing and leading business operations in a behavioral or mental health care delivery setting
Master’s degree in related field

Responsibilities

Oversees and leads the implementation of Children’s Behavioral and Mental Health multi-year plan in collaboration with accountable leaders.
Keeps senior management informed with detailed and accurate reports or presentations.
Tracks and monitors performance against the plan (quality, patient experience, financial and operational).
Supervises a team to provide feedback and resolve complex problems.
Serves as a member of the Behavioral and Mental Health governance structure to ensure clear accountability, issue management, and communication among program stakeholders.
Works through others and delivers specific components of the plan.
Achieves the goals and outcomes identified in the plan.
Provides updates on both operational and financial performance against the plan.
Produces routine updates and materials for Boards and Donors.