Director, Biomedical Services I

Compass Group•SAINT AUGUSTINE, FL

2d•Onsite

About The Position

Intelas, a Compass Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues. We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment. Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment. Explore more at intelashealth.com.

Requirements

Associate’s Degree in biomedical equipment technology or electronic equipment or equivalent
Minimum of five years servicing a broad representation of clinical/patient care equipment in a hospital environment
Minimum of one year of on-site hospital technicians

Nice To Haves

CABT, A+, etc, Certifications preferred
Military training preferred
CBET preferred

Responsibilities

Implement KPI improvement strategies
Maintain compliance on company ISO:13485 certification standards/QMP policies and requirements
Assign routine repairs, inspections, and installations
Planning, organizing, and directing the growth, effectiveness and financial performance of the client contract in accordance with company policies and procedures
Manage the repair, install, maintain, calibrate, and inspect complex clinical equipment, instrumentation, and systems.
Manage planned maintenance and electrical safety testing of clinical equipment, devices and systems, and monitor completion of planned maintenance activities performed by outside vendors
Analyze, repair, and test electronic and electromechanical equipment
Represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications
Provide input on client capital replacement strategies for medical equipment and the maintenance requirements
Lead team huddles and meetings
Respond expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns
Display effective client service in accordance with client satisfaction survey protocol
Maintain an orderly and functional working environment, ensuring tools and test equipment are calibrated and functional before use
Follow 5S methodology
Supervise and instruct biomedical equipment maintenance personnel in the safe use, application, testing, planned maintenance and repair of all types of clinical equipment technologies and systems
Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment
Responsible for engagement survey action plan
Responsible for productivity and staffing that is appropriate to the account(s)
Provide recognition for employee when programs are implemented with success
Manage disciplinary issues and other employee relations concerns with guidance from Human Resources
Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis.
Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel
Establish and administer on-call schedule; assume on-call responsibilities as necessary
Prepare, present, and explain the equipment database (CMMS) reports
Maintain accurate inventory and documentation on all equipment, inspections and equipment repairs and failures
Manage the equipment database (CMMS) and be able to generate fail code, corrective and planned maintenance completion reports.
Review outcome of planned maintenance actions and make recommendations to department staff concerning improvements
Research and initiate orders for repair parts, working within established budget parameters. Generate purchase orders and effectively find second-source parts
Provide accurate and timely database management of CMMS in accordance with QMS policies and procedures
Learn, understand, and comply with all government, regulatory, industry, company, and client Policies and Procedures, and subsequent updates
Maintain accurate records of repairs, calibration, and tests
Perform other duties as assigned that are intrinsic to the successful operation of the business