Director, BESS Services

AESC

2h•Hybrid

About The Position

AESC is seeking a senior service leader to build and operate the U.S. service organization for its growing battery energy storage system (BESS) business. This leader will own the installed-base customer experience and the safe, reliable, and profitable delivery of commissioning support, long-term service agreements (LTSAs), field service, warranty, remote support, spare parts, and lifecycle performance. The role spans the full post-sale lifecycle, from design-for-serviceability and commissioning readiness through commercial operation, planned and corrective maintenance, major incident response, upgrades, warranty closeout, and contract renewal. It requires a hands-on builder who can establish a geographically distributed team and partner network while serving as the senior escalation point for customers and internal executives. Core mandate: Build a safety-first, scalable U.S. BESS service platform that protects customers, maximizes fleet availability, fulfills contractual commitments, converts field learning into product improvement, and develops service into a durable source of revenue and margin.

Requirements

10+ years of progressively responsible experience in BESS, electric utility generation, renewable power, power conversion, critical power, industrial field service, or adjacent high-voltage asset operations, including at least 5 years leading service or O&M teams.
Direct leadership experience with utility-scale BESS commissioning, post-COD support, preventive and corrective maintenance, warranty, root-cause investigations, and long-term service delivery.
Proven success building or leading a geographically dispersed field organization and managing third-party service providers across multiple sites and jurisdictions.
Working knowledge of battery racks/containers, BMS, PCS/inverters, medium-voltage equipment, transformers, switchgear, protection, EMS/SCADA, PLCs, communications, HVAC/thermal management, fire detection/suppression, and grid-interface functions.
Demonstrated leadership of operational safety programs and working familiarity with applicable OSHA requirements, NFPA 70E, NEC, NFPA 855, LOTO, arc-flash, electrical switching, emergency response, and relevant U.S. codes and standards.
Experience managing service budgets, forecasts, cost centers or P&L; interpreting LTSAs, warranties, SLAs, performance guarantees, and LD exposure; and negotiating or administering third-party service contracts.
Ability to lead complex technical escalations and communicate calmly and credibly with site teams, asset owners, utilities, insurers, authorities having jurisdiction, and senior executives.
Experience with CMMS/EAM, ERP, financial reporting, case-management, document-control, and fleet-performance systems; disciplined use of data and structured problem-solving methods.
Bachelor's degree in electrical, mechanical, controls, energy systems, or another relevant engineering/technical discipline, or equivalent experience; valid driver's license and ability to travel up to 50%, including urgent field response when necessary.

Nice To Haves

15+ years of relevant experience and 7+ years leading multi-site service, O&M, commissioning, or asset-performance organizations.
Experience supporting a large utility-scale BESS fleet under availability, capacity, response-time, or performance guarantees.
Experience with LFP battery systems, containerized BESS, grid-forming or advanced inverter controls, and U.S. utility interconnection/commissioning requirements.
Demonstrated success launching a regional service organization, control/monitoring center, technical support function, or new service business line.
Professional Engineer (PE), PMP, OSHA 30, NFPA 70E, NERC, electrical license, or equivalent relevant credential; master's degree or MBA is a plus.
Experience collaborating across U.S. and global engineering, manufacturing, quality, and supply-chain teams in a fast-growing matrix organization.

Responsibilities

Define the U.S. service operating model, organization, regional coverage, make-versus-buy strategy, headcount plan, partner network, systems, procedures, and multi-year capability roadmap.
Recruit, develop, and retain commissioning, field service, technical support, performance, and service-operations talent.
Own the service safety culture and field execution standards.
Establish governance for LOTO, energized work, switching, arc-flash controls, permit-to-work, job hazard analysis, emergency response, stop-work authority, contractor safety, incident reporting, and lessons learned.
Establish service-readiness gates, handover criteria, punch-list closure, documentation, training, asset registration, baseline performance, warranty activation, spare-parts readiness, and customer acceptance requirements before commercial operation.
Lead preventive, predictive, and corrective maintenance across utility-scale BESS assets.
Plan outages, deploy resources, supervise service partners, standardize work execution, and continuously improve system availability, capacity, reliability, first-time fix rate, and mean time to repair.
Direct 24/7 escalation coverage for critical events.
Lead structured troubleshooting, containment, root-cause analysis, corrective and preventive action (CAPA), management of change, recovery plans, executive communications, and closure of repeat-failure mechanisms.
Build remote monitoring, alarm triage, fleet analytics, condition-based maintenance, performance reporting, and case-management capabilities.
Use BMS, PCS, EMS/SCADA, controls, communications, thermal management, and fire-system data to identify risk and improve lifecycle performance.
Own warranty administration, claims, RMA/return processes, failure evidence, cost recovery, field campaigns, spare-parts forecasting, regional inventory, repair strategy, obsolescence planning, and supplier/OEM escalation.
Ensure compliance with SLAs, availability and capacity guarantees, response times, reporting obligations, maintenance scope, and liquidated-damages exposure.
Own the regional service budget/cost center and, as assigned, service P&L, pricing inputs, lifecycle cost models, change orders, renewals, and service growth.
Serve as the executive service owner for strategic customers.
Establish governance, performance reviews, escalation protocols, transparent communications, recovery plans, and a consistent experience that supports satisfaction, retention, references, and repeat business.
Partner with Engineering, Product, Quality, Project Delivery, Supply Chain, Software, Sales, Finance, and Legal to improve serviceability, reliability, documentation, training, warranty terms, contract assumptions, and future product design based on field evidence.
Implement CMMS and case-management workflows, asset hierarchy, work orders, controlled procedures, skills certification, service bulletins, audit routines, KPI dashboards, financial controls, data quality, and executive reporting.

Benefits

Comprehensive compensation packages including a competitive salary and a rewarding bonus program.
An inclusive and diverse work environment that fosters and encourages professional and personal development.
Highly automated, clean, safe, and temperature-controlled production environment
Medical, Dental and Vision Insurance
HSA and Flexible Spending Accounts
401K with company match
Life Insurance (Company paid and additional voluntary life available)
Paid Vacation and 14 Paid Holidays
Short term and long-term disability coverage (Company Paid)
Tuition reimbursement