Director, Benefits & Wellbeing
About The Position
Goodwill Central Texas is seeking a strategic and mission-driven Director, Benefits & Wellbeing to lead the design, delivery, and continuous improvement of our employee benefits and wellbeing programs. This role will shape a holistic approach to health, financial security, and overall employee wellbeing, ensuring our offerings are competitive, compliant, and aligned with our commitment to empowering people through work. Reporting to the SVP of People & Culture, this leader will partner across the organization to enhance employee experience, optimize vendor partnerships, and drive data-informed decisions that support attraction, retention, and workforce sustainability.
Requirements
- 8–12+ years of progressive experience in benefits
- Deep expertise in health & welfare plan design and administration
- Strong knowledge of benefits compliance and regulatory requirements
- Experience managing brokers, vendors, and external partners
- Demonstrated ability to analyze data and translate insights into action
- Strong communication and stakeholder management skills
- Valid Texas driver’s license and acceptable driving record.
Nice To Haves
- Experience in nonprofit, healthcare, or mission-driven organizations
- Background in wellness program design and employee engagement strategies
- Experience in a hybrid or multi-site workforce environment
- CEBS, CBP, or related certification
Responsibilities
- Lead the design, implementation, and continuous improvement of health, welfare, retirement, and leave programs
- Manage annual benefits planning, open enrollment, and vendor selection processes
- Analyze utilization, trends, and costs to optimize plan design and financial sustainability
- Ensure programs remain competitive within the Austin nonprofit and hybrid labor market
- Develop and execute a comprehensive wellness strategy (physical, financial, mental well-being)
- Partner with internal stakeholders to promote a culture of well-being and engagement
- Evaluate program effectiveness and participation; adjust strategies to increase impact
- Manage relationships with brokers, consultants, and third-party administrators
- Lead RFP processes and negotiate contracts to ensure best value and service levels
- Monitor vendor performance and ensure alignment with organizational goals
- Ensure compliance with all applicable federal, state, and local regulations (e.g., ERISA, ACA, COBRA, FMLA)
- Maintain accurate documentation, reporting, and audit readiness
- Partner with Legal/HR to mitigate risk and ensure policy alignment
- Utilize data and analytics to drive insights on program effectiveness, cost trends, and employee engagement
- Develop dashboards and reporting for leadership to inform decision-making
- Support workforce planning with benefits-related insights
- Lead and develop benefits team members.
- Partner closely with HR Strategic Services, Talent Acquisition, and Finance to align benefits with broader people strategy
- Serve as a trusted advisor to the SVP of People & Culture and leadership on benefits and wellness matters
Benefits
- The Director, Benefits & Wellbeing is eligible to participate in Goodwill’s Management Incentive Plan (MIP) with a target bonus of 10% of eligible base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
251-500 employees
