Director - Behavioral Health Urgent Care

Coastal Horizons Center•Wilmington, NC

6d•Onsite

About The Position

The Director of Behavioral Health Urgent Care is responsible for the day-to-day operational and clinical leadership of the Behavioral Health Urgent Care (BHUC) program at Coastal Horizons Center. This position ensures the delivery of high-quality, person-centered, trauma-informed care to individuals presenting with acute behavioral health and substance use needs. The Director oversees all programmatic functions including staff supervision, quality and compliance monitoring, performance metric achievement, and interdisciplinary care coordination. This role serves as the primary point of accountability for program performance and works closely with clinical leadership to advance the mission and strategic goals of the organization.

Requirements

Master’s degree in social work, counseling, psychology, or a related behavioral health field required; doctoral degree preferred OR current, unrestricted RN licensure
Current, unrestricted NC licensure at the independent practice level required (LCSW, LCMHC, LCAS, or equivalent- dual licensure preferred) or as a Registered Nurse (RN)
Minimum of five (5) years of progressive clinical experience in behavioral health, substance use disorder, or integrated care settings
Minimum of two (2) years of supervisory or program management experience, including direct oversight of clinical and/or paraprofessional staff
Experience operating within or leading an urgent care, crisis stabilization, or high-acuity behavioral health program preferred
Knowledge of NC Medicaid billing requirements, DHHS licensure standards, and applicable federal regulations (42 CFR Part 2, HIPAA) required
Thorough knowledge of evidence-based practices in behavioral health and substance use disorder treatment, including crisis intervention, motivational interviewing, trauma-informed care, and co-occurring disorder treatment
Demonstrated ability to lead, motivate, and develop a multidisciplinary clinical team in a fast-paced, high-acuity environment
Considerable knowledge of NC Medicaid behavioral health service definitions, billing requirements, and clinical coverage policies
Working knowledge of laws, regulations, and policies governing behavioral health programs, including HIPAA, 42 CFR Part 2, DHHS licensure rules, and applicable SAMHSA standards
Strong organizational and time management skills with demonstrated ability to manage competing priorities and meet deadlines
Skill in analyzing quality and performance data to identify trends, communicate findings, and drive program improvement
Ability to establish and maintain effective working relationships with staff, leadership, community partners, and individuals served
Ability to communicate effectively in both oral and written forms; proficiency in preparing reports, policies, and professional correspondence
Ability to exercise sound, independent clinical and administrative judgment
Proficiency with electronic health records (EHR) systems and Microsoft Office suite
Must be able to physically perform the basic life operational functions of stooping, reaching, walking, fingering, grasping, talking, hearing, and performing repetitive motions
Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly or frequently to move objects
Must possess the visual acuity to perform extensive reading and screen-based work

Nice To Haves

Doctoral degree preferred
Dual licensure preferred
Experience operating within or leading an urgent care, crisis stabilization, or high-acuity behavioral health program preferred

Responsibilities

Provides direct operational oversight of the Behavioral Health Urgent Care program, including all clinical services, staffing, and daily workflow management
Supervises a multidisciplinary team including licensed clinicians, nurses, qualified professionals, peer support specialists, and administrative staff; provides individual and group supervision in accordance with agency policy and applicable licensing board requirements
Monitors and drives achievement of program quality metrics, including access-to-care benchmarks, patient satisfaction outcomes, documentation timeliness, and clinical outcome measures
Ensures compliance with all applicable regulatory, accreditation, and payer requirements, including DHHS licensure standards, NC Medicaid Clinical Coverage Policies, and SAMHSA guidelines
Conducts or oversees clinical case review, quality assurance audits, and incident reporting processes; implements corrective action plans as needed
Leads program development initiatives, including policy and procedure development, protocol standardization, and evidence-based practice implementation
Serves as a liaison between the BHUC program and supporting CHC internal departments as well as external partners including hospitals, law enforcement, court systems, and community providers
Participates in strategic planning and budget development for the program; monitors expenditures and recommends resource allocation adjustments as appropriate
Maintains clinical competency and may provide direct services in line with license during periods of high census or staffing gaps
Upholds and models ethical, professional, and trauma-informed standards of care consistent with applicable licensing board codes of ethics and CHC organizational values
Subject to inside environmental conditions; employees may be exposed to human body fluids and are covered by OSHA rules and regulations on blood-borne pathogens