Director, Behavioral Health Network Engagement

Bamboo Health

6d•Remote

About The Position

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Bamboo Health's state behavioral health networks succeed or fail on adoption: states buy OpenBeds® and Crisis, but the network only works if end users actually use it. The Director, Behavioral Health Network Engagement owns that outcome, leading a team of Network Engagement Leads that runs a documented, repeatable adoption motion instead of working from ambiguous direction, and turning account management's state-level priorities into specific execution at the network level. This is a judgment-first role: AI supports the team's operating infrastructure—including tracking, reporting, documentation, and first-pass synthesis—so your time is concentrated on coaching, escalations, judgment, and the relationships that move adoption. Success looks like providers engaged and referrals flowing, not meetings held or documents produced.

Requirements

5+ years leading a team in a customer-facing, revenue-adjacent function (implementation, customer success, account or network management, or similar), with a track record of turning ambiguous direction into specific, execute-against plans for the people you lead.
Bachelor's degree or equivalent experience.
Experience partnering with a separate revenue-owning function to translate their strategy into your team's execution, including resolving priority or timeline disagreements without escalating past your peers.
Demonstrated ability to confidently own people decisions, hiring, conversion, performance, without waiting for consensus, and holds the team to a documented weekly cadence.
Experience diagnosing why a repeatable motion stalled and deciding what must change before relaunching it, not hand-building the documentation.
Fluency working alongside AI tools for tracking, reporting, and documentation: this is a baseline expectation, not a differentiator. You're expected to direct what gets built and verify it, not build it by hand.
Deep operating knowledge of behavioral health delivery systems and state Medicaid or crisis-response programs, sharp enough to tell a real state-priority signal from noise.
A track record of holding your ground in a negotiation with someone more senior than you and walking away with the relationship intact, not just surviving the conversation.
A forward-thinking, curious mindset with an openness to experimenting with new technologies.
Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
The ability to travel periodically for work.

Responsibilities

Close out the team's remaining hiring decisions, including the final Network Engagement Lead seat and any contractor-to-FTE conversions, then get the full team ramped against one weekly operating cadence you run.
Turn account management's state-level priorities and risk plans into specific, execute-against instructions for the network engagement team (named accounts, contact cadence, defined SLA), replacing ambiguous asks with a plan people can act on.
Re-launch the hub-and-spoke adoption motion in priority states, owning spoke-side provider engagement and referral volume outright while partnering with account management on the hub relationships.
Direct what the onboarding and adoption playbooks say and what gets tracked and let AI draft the documentation and maintain the system; your job is the design decision, not the build.
Close execution gaps against account management's plans before they become an escalation and resolve priority or timeline disagreements directly with account management instead of routing them up.
Diagnose what's blocking a stalled provider relationship or account, and decide the fix, using AI-surfaced activity patterns to know where to look, not to make the call for you.
Represent network engagement directly with state agency partners and internal leadership, verifying and sharpening AI-drafted first-pass status reporting rather than treating it as finished.