Director - Beauty Education & Service - Seattle, WA (Hybrid)

Nordstrom•Seattle, WA

6d•$160,000 - $250,000•Hybrid

About The Position

This is a senior leadership role responsible for building and leading Nordstrom Beauty’s education function from the ground up. As Nordstrom evolves to a brand-agnostic, service-led model, this role exists to define what “good” looks like on the floor—and to build the systems, curriculum, and field partnerships that ensure it shows up consistently across every store. Education is the lever. Performance and execution are the outcome.

Requirements

Bachelor’s degree in a related field or equivalent experience
Minimum 7–10 years of progressive experience in education, learning & development, or capability building—with demonstrated success building programs from scratch
Proven track record of connecting education directly to commercial outcomes such as sales productivity, conversion, and service attachment
Experience in store operations or customer-facing retail environments; credibility with field teams is essential
Strong team-building and people leadership skills, with experience hiring and developing high-performing teams
Hands-on builder mentality—willing to step in and create when needed, not just oversee

Responsibilities

Define the education vision and build the curriculum architecture across onboarding, ongoing education, and certification
Hire and lead an initial team of 2 FTE, establishing clear roles, priorities, and operating rhythms—with plans to scale as the model is proven
Own adoption, not just delivery—building reinforcement mechanisms including certification, coaching loops, and field feedback systems
Establish service and selling standards that define how teams engage and service customers, and integrate those standards into all education programs
Spend meaningful time in-store to pressure-test curriculum and partner with field leadership to close execution gaps
Lead the transition from vendor-led to Nordstrom-owned education, ensuring consistency and brand-agnostic capability across locations