Director, Base Area Experience
About The Position
The Director of Base Experience at Kirkwood Mountain Resort is responsible for oversight, management, and leadership of all aspects of base operations, including but not limited to Parking, Transportation, Village Grounds, Public Safety, Building Maintenance, Ticket/Pass Offices, and other resort support departments, such as uniforms and resort signage. This role ensures seamless guest experiences from arrival through departure and serves as a key liaison between the resort, enterprise, and community. As a senior leader, this position drives talent development, team performance, business results, and strategic direction for all Base Experience lines of business. The ideal candidate has senior-level operations management experience, proven ability to lead complex teams across multiple locations, and excels in strategic vision and solution-oriented thinking. This role also includes active participation and leadership on Homeowners Associations (HOAs) and community boards, strengthening relationships and aligning resort priorities with community interests.
Requirements
- College degree or equivalent work experience.
- Proven senior leadership experience in multi-location operations.
- Strong business and financial acumen.
- High emotional intelligence and ability to lead through change.
- Excellent communication, diplomacy, and relationship-building skills.
- Ability to partner at a senior leadership level and engage effectively with community boards and HOAs.
Responsibilities
- Direct and monitor all aspects of Base Experience to ensure exceptional guest service, safety, and alignment with resort and company goals.
- Develop and execute departmental strategies, revenue generation plans, and maintain a 5-year capital plan.
- Partner with enterprise-wide Base Experience Directors to implement Vail Resorts SOPs and best practices for consistent guest service.
- Represent the resort on HOAs and community boards, fostering collaboration and alignment on shared priorities.
- Build strong relationships with community stakeholders to support resort initiatives and enhance guest and homeowner experiences.
- Oversee Parking, Transportation, Village Grounds, Public Safety, Building Maintenance, Ticket/Pass Offices, Uniforms, and Signage.
- Ensure financial performance meets or exceeds budget targets.
- Champion sustainability initiatives, including recycling and environmental stewardship.
- Build and develop a high-performing leadership team aligned with company culture and priorities.
- Drive workforce engagement, safety programs, and leadership development through feedback, stretch projects, and cross-functional opportunities.
- Ensure consistent, exceptional service across all guest touchpoints from pre-arrival to departure.
- Lead Managers and Supervisors to set clear expectations for service quality and safety.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
