Director, Bank Operations Delivery & Strategy

Reading Co-Operative • Reading, MA

7h • $145,000 - $165,000

About The Position

At Reading Cooperative Bank, we are more than a financial institution—we are a mutual cooperative bank dedicated to strengthening Main Street and supporting the communities we proudly serve. Rooted in a tradition of trust, collaboration, and local impact, we work every day to empower individuals, families, and small businesses to thrive. If you are passionate about making a meaningful difference and building relationships that matter, we invite you to explore a career with us.

Reporting directly to the Chief Operating Officer, the Director, Bank Operations Delivery & Strategy is a newly created position and a key leadership role responsible for overseeing Deposit Operations, Loan Operations, Back-Office Processing, and the Contact Center. This strategic leader will drive operational excellence, process improvement, automation, and exceptional customer experiences while helping scale a growing community bank.

Requirements

• Bachelor's degree in Business, Finance, or related field.
• 15+ years of banking operations experience.
• 7+ years of management experience within financial services.
• Proven success leading operational transformation, process redesign, automation, and complex projects.
• Strong knowledge of banking regulations, risk management, and compliance.
• Exceptional leadership, communication, and strategic thinking skills.

Responsibilities

• Develop and execute the strategic vision for bank operations and contact center services.
• Lead process improvement, automation, and digital transformation initiatives.
• Establish and monitor KPIs that drive efficiency, quality, customer satisfaction, and employee engagement.
• Ensure operational processes support growth while maintaining strong controls and compliance.
• Collaborate with technology and digital teams to implement automation and omnichannel solutions that enhance customer experience and operational efficiency.
• Build, coach, and develop high-performing teams and future leaders.
• Manage vendor relationships and evaluate outsourcing opportunities.
• Collaborate with executive leadership on strategic planning and budgeting.

Benefits

• Choice of medical plans
• Dental and vision coverage
• Flexible spending accounts (FSA)
• Disability insurance
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Generous paid time off
• Interest-free emergency loan program (up to $1,000, subject to program guidelines)
• Tuition assistance (available to full-time and part-time employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Director