Director Automation Enablement

Ericsson • Plano, TX

2d • Onsite

About The Position

Ericsson's Networks Services organization is at a defining moment across the Americas. As customers accelerate network modernization, automation, AI adoption, and operational transformation, we are seeking a Director, Automation Enablement to lead this change. Reporting to the Head of Americas Networks Services and serving on the Networks Services Leadership Team, this role owns the Automation Enablement function across the Americas — partnering with global teams, third-party suppliers, and matrixed stakeholders to deliver step-change transformation in automation and AI solutions, stronger profitability, and a differentiated competitive position.

Requirements

• Bachelor's or master's degree in computer science, engineering, data science, information systems, business, or a related field; equivalent experience considered.
• Strong knowledge of the telecommunications and wireless industries, including market trends and emerging technologies.
• Demonstrated success leading high-performing, diverse, and geographically dispersed teams.
• Significant experience in AI, automation, analytics, reporting, or technology-enabled transformation.
• Experience translating business and network-operations needs into practical, measurable solutions.
• Working knowledge of data management, workflow automation, AI/ML, and reporting platforms.
• Experience with governance, risk management, information security, and responsible use of AI.
• Strong stakeholder management, communication, and presentation skills.
• Experience working within a matrixed, global organization.
• Familiarity with agile delivery, product-oriented development, and change management practices.

Nice To Haves

• AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Responsibilities

• Define and execute the team's AI, automation, data, and reporting roadmap.
• Lead, coach, and develop a high-performing team of AI, automation, architecture, and reporting specialists.
• Identify, prioritize, and launch high-value AI-driven initiatives across Americas Networks.
• Build enterprise-level reporting, dashboards, and natural-language insights for operational and management decision-making.
• Develop and execute a Market Area tools plan that simplifies the tools landscape and prioritizes regional needs.
• Scale successful proofs of concept into secure, supportable production services.
• Establish standards for data quality, documentation, reuse, monitoring, and lifecycle management.
• Ensure all solutions comply with Ericsson's security, privacy, responsible AI, and governance requirements.
• Promote knowledge sharing, reusable patterns, and continuous improvement across Americas Networks.

Benefits

• Choice of three medical plan options
• Dental plan option
• Company credits towards medical and dental premiums
• Opportunity for an annual bonus
• The Ericsson US 401(k) Plan offers an automatic 3% company contribution
• Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
• Company credits towards the cost of basic life insurance and basic accidental death and dismemberment coverage
• Company credits towards short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director