Director, Audience Activation

Acxiom•Homebased - Conway, AR

1d•Remote

About The Position

The Director collaborates with leadership to establish and execute strategic and operational plans, ensuring delivery outcomes align with business objectives. This leader operates in a highly complex environment, making decisions that influence client outcomes, financial performance, and practice-wide operations. They oversee multiple accounts or functional areas through layered leadership, ensuring consistency, quality, and scalability. The Director of Delivery serves as the anchor for execution excellence across the Audience Activation practice, translating strategic vision into consistent, high-quality delivery that builds client confidence and enables growth.

Requirements

Bachelor’s Degree or 10+ years of relevant experience in client-facing delivery leadership
Proven experience leading complex delivery models (email, digital, direct marketing, or similar)
Strong financial acumen across revenue, expense, and margin management
Exceptional communication and leadership skills across all organizational levels
Experience mentoring and developing high-performing teams

Nice To Haves

Master’s Degree or agency experience leading large-scale delivery organizations
Deep knowledge of Acxiom products, data, and activation solutions
Demonstrated ability to drive transformation through standardization, automation, and innovation
Ability to balance operational rigor with strategic vision

Responsibilities

Ensuring operational excellence and delivery predictability at scale
Embedding long-term strategic intent into daily execution through close partnership with Strategy leadership
Driving innovation across delivery through AI, automation, and continuous improvement
Developing high-performing teams that evolve from onboarding to fully independent, accountable contributors
Maintain rigor in capacity planning, staffing models, and delivery management
Ensure consistent execution across accounts, proactively mitigating risk and minimizing escalations
Establish operational standards, rhythms, and governance to drive predictability and efficiency
Partner with Strategy leadership to embed long-term priorities into day-to-day delivery
Ensure delivery teams understand and can articulate how their work supports broader strategic goals
Translate strategy into executable frameworks across teams and accounts
Coach and develop Delivery Managers to balance: Efficiency and operational discipline, Innovation and continuous improvement, Strong people leadership and team engagement
Champion growth and utilization of tenured associates, expanding skillsets and enabling mobility
Establish clear pathways for associates to progress from onboarding to independent contribution
Identify patterns and insights across accounts to inform practice-wide improvements
Drive adoption of AI, automation, and new capabilities to improve speed, quality, and scale
Ensure delivery insights contribute to the innovation pipeline and strategic initiatives
Own financial performance across assigned accounts, including: Revenue, expense, and margin targets, Utilization and efficiency metrics
Ensure budgets, forecasts, and delivery plans align with corporate expectations

Benefits

We are leaders in helping brands achieve the number one mantra for every business – know your customer.
For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology.
By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders.
For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness.
Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success.
We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company.
Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
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